Hotel Concierge Resume Example

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Hotel Concierge Resume Example (Textversion)

Ivan Despotovic

Email address: hello@kickresume.com
Phone number: 555-555-5555

Profile

Outgoing and detail-oriented Hotel Concierge offering a highly professional attitude, great physical stamina, and well-developed communication skills, Experienced in providing an all-time great guest service, managing various events, and handling complaints. The Employee of the Month Award winner accustomed to working in fast-paced environments.

Work experience

09/2018 - present, Hotel Concierge, Marriott International, Inc, London, United Kingdom
  • Provided an all-time great guest service, ensuring that the guests' needs and requirements and the hotel's high standards were met.
  • Made travel arrangements, handled baggage, answered guest inquiries, and greeted guests as they arrived and departed.
  • Organized and managed various events, handled mail, and pro-actively participated in weekly team meetings with the Hotel Managers in order to increase the quality of provided services as much as possible.
  • Handled complaints, answered incoming calls, responded to emails, and executed multiple clerical duties when needed.
  • Awarded Employee of the Month for performing great work.

Education

09/2014 - 05/2018, High School, Ninth Belgrade Gymnasium, Belgrade, Serbia

Clubs and Societies: Basketball Club, Fitness Club, Volleyball Club

Skills

Languages
Serbian
English
Chinese
Computer Skills
Microsoft Office
Cloudbeds, Maestro PMS
Frontdesk Anywhere
eZee Frontdesk
Interpersonal Skills
Communication Skills
Multitasking
Outgoing
Physical Stamina
Problem-solving
Teamwork
Time Management

Volunteering

09/2015 - 05/2018, Class Treasurer, Ninth Belgrade Gymnasium, Belgrade, Serbia

Certificates

09/2017, Driving Licence, Driving School

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