Telephone operator Resume Sample

Boost your odds of landing your desired job and ignite your resume with our exceptional Telephone operator CV. Whether you prefer to use it as is or tailor it to your unique qualifications, our HR-approved resume builder makes the process seamless. Simplify your journey towards your dream job today.

Rewrite Sample with AI
1M+ job seekers
This resume was written by our experienced resume writers specifically for this profession. Create your resume now or edit this resume example.
Was this sample helpful? Rate it!

Telephone operator Resume Sample (Full Text Version)

Amelia Davis

Email address:
Phone number: 999-999-999


09/2013 - 2017, Edward R. Murrow High School, Brooklyn, United States
  • Graduated with Distinction (Grade 1- A/ Excellent  equivalent in all 5 subjects)
  • Activities: TEDx Club, Economics Society, Art Society, Swimming Club

Work Experience

04/2020 - present, Telephone operator, Teleperformance, Paris, France
  • Efficiently handled a large influx of incoming calls, delivering prompt and precise information to customers and guaranteeing a favorable initial interaction.
  • Demonstrated outstanding multitasking skills by swiftly and accurately transferring calls to the relevant departments, resulting in minimal wait times for customers.
  • Resolved customer inquiries and issues in a prompt and professional manner, utilizing active listening and problem-solving abilities to achieve utmost customer satisfaction.
  • Maintained precise and up-to-date call logs and records, documenting customer interactions and offering valuable insights for enhancing call center operations.
07/2017 - 03/2020, Telephone operator, Concentrix, California, United States
  • Efficiently managed a high volume of incoming calls by promptly answering and transferring calls to appropriate departments, resulting in improved customer satisfaction ratings.
  • Implemented a streamlined call logging system, resulting in a 15% reduction in call wait times and increased overall efficiency for the team.
  • Collaborated with team members to develop and maintain a comprehensive knowledge base of company products and services, enabling quick and accurate responses to customer queries.


Computer Skills
Microsoft Word
Microsoft Excel


2019, Customer Service Certification
  • Strong effective communication, problem-solving, and conflict resolution minor
  • First Class Honours (Top 5% of the Programme)


Excellent communication
Strong multitasking
Customer service-oriented
Quick problem-solving
Efficient call handling


Getting lost in a good book
Feeling the music
Cultivating plants
Position Overview:

As a Telephone Operator, you play a pivotal role in connecting callers to their intended destinations, providing assistance, and ensuring efficient communication within an organization or telecommunication company. Your responsibilities include answering and directing incoming calls, relaying messages accurately, and assisting callers with inquiries or requests. You may also operate complex switchboard systems and follow established protocols for emergency calls. Excellent communication skills, patience, and a customer-oriented approach are crucial in delivering top-notch service in this role.

Edit this sample using our resume builder.

Let your resume write itself — with AI.

Kickresume’s AI Resume Writer can generate a great first draft of your resume in seconds. Simply enter your job title and let artificial intelligence help you get started.
Create Resume With AI Let your resume write itself — with AI.

Related call center operator resume samples

Modern Call Center Resume Sample
Modern Call Center Resume Sample
Call Center Agent Resume Template
Call Center Agent Resume Template
Telus Call Center Representative Resume Example
Telus Call Center Representative Resume Example

Related operator cover letter samples

CNC Machinist Cover Letter Sample
CNC Machinist Cover Letter Sample
CNC Machinist Cover Letter Example
CNC Machinist Cover Letter Example
Equipment Operator Cover Letter Example
Equipment Operator Cover Letter Example

Let your resume do the work.

Join 3,600,000 job seekers worldwide and get hired faster with your best resume yet.

Sign Up
Learn to write a great resume that will get you invited to more job interviews.