JEA Senior Incident Manager Resume Sample

Hired by

Learn to write your resume with this JEA Senior Incident Manager resume sample. This particular resume helped a real person land a job at JEA. That person gave us permission to share their resume with everybody. Use this resume example at no cost or revise it in our HR-approved resume creator.

Create My Resume
JEA Senior Incident Manager Resume Sample
1M+ job seekers
This resume sample was contributed by a real person who got hired with Kickresume’s help. Create your resume now or edit this resume example.
Was this sample helpful? Rate it!
Average: 5.0 (1 vote)

JEA Senior Incident Manager Resume Sample (Full Text Version)

Pierre Hauser

Address: Marco Island, 99999, Florida
Email address:
Phone number: 999-999-9999

Work experience

06/2016 - Present, Auto Broker, Hauser Autohaus, Fleming Island, Florida
2007 - 05/2016, Data Analyst - Assistant Vice President, Merrill Lynch, Jacksonville, Florida

· Reported predetermined KPI’s on many monthly reports to Senior Leadership Team

· Metrics provider for key stakeholders on the Premium/Standard Service Desk and various BAC lines of business

· Produced metrics and reporting analysis in a MS Excel and MS PowerPoint dashboard format for BAC and Legacy Merrill LOB’s

· Member of UAT testing team for MicroStrategy to ensure data quality and data availability for all users after scheduled/unscheduled updates and/or platform changes

· Provided service, quality feedback and data analysis for ad-hoc reporting and LOBs with the use of MS Excel VLOOKUP’s and pivot tables in a report cards format

· Provided custom MicroStrategy subscriptions to the Premium/Standard Service Desk and various BAC LOB’s

· Chaired and co-chaired project management teams with team members and LOB’s to document reporting needs and any needed training on the MicroStrategy platform

· Searched for ways to streamline standard reports via automation with VBA macro use, subscription based reports and leveraged offshore teammates that decreased delivery times for all reporting frequencies

· Created standard production reports with pre-set attributes within MicroStrategy that was used for daily, weekly and monthly reports

· Warehoused extracted data in a SQL database that was utilized by the Premium/Standard Service Desk Management Team to create personal reports

2004 - 2007, EUC Branch Office Services (Warroom) - Assistant Vice President, Merrill Lynch, New York, New York

• Provided 2nd and 3rd levels of support for 25,000+ workstations across 650 branches throughout the United States

• Monitored Application servers via Sitewatch monitoring tools escalating and rebooting servers when necessary

• Support Multiple domain accounts via Microsoft Active Directory 

• Maintained and supported Branch servers for 650 branches

03/2001 - 2004, Manager of the Technology Service Group - Assistant Vice President, Merrill Lynch, New York, New York

• Supervised a staff of fifteen service technicians

• Managed personnel skill sets via the use of Lucent CenterView tool that resulted in 98% call waiting reduction

• Optimization plan implemented that reduce overtime costs by 90% and maintained operational efficiency among all shifts

• Maintained staffing schedule that produced 98% schedule adherence 

• Re-developed and produced monthly service awards


Microsoft Office Suite
Adobe Creative Suite
Advanced Microsoft Excel
VBA macros
Excel Pivot Tables
MS SQL Queries
IBM Cognos
Microsoft Windows 9x-7
BMC Remedy
IBM Maximo Asset Mngmt
Micro Strategy
Microsoft Active Directory


08/1998, Diploma in Data Center Support, THE CHUBB INSTITUTE, Parsippany, New Jersey
1989, Earned credits toward a degree in Mechanical Engineering, VIRGINIA UNION UNIVERSITY, Richmond, Virginia


09/2011, ITIL v3 Foundation
Edit this sample using our resume builder.

What is your resume score?

Our resume checker compares your resume against the best resumes from our database. Scan your resume for issues and find out your resume score.
Score my resume now

Similar Job Positions

Training Specialist HR Manager Talent Acquisition Specialist Product Manager Human Resources Assistant Facilities Manager Recruiter Risk Manager Front Desk Receptionist Strategic Manager Executive Office Staff

Related Management Resume Samples

Agente de tráfico comercial [ES]
Agente de tráfico comercial [ES]
District Manager Resume Sample
District Manager Resume Sample
Linguistic Manager Resume Example
Linguistic Manager Resume Example

Related Management Cover Letter Samples

Warehouse Manager Cover Letter Sample
Warehouse Manager Cover Letter Sample
Sales Supervisor Cover Letter Example
Sales Supervisor Cover Letter Example
Walmart Store Manager Cover Letter Sample
Walmart Store Manager Cover Letter Sample

Let your resume do the work.

Join 1,300,000 job seekers worldwide and get hired faster with your best resume yet.

Create My Resume