IKEA E-commerce Operations Manager Resume Sample

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IKEA E-commerce Operations Manager Resume Sample (Full Text Version)

Mary Parker

Email address: hello@kickresume.com
Phone number: 555-555-5555

Profile

Experienced E-commerce Operations Manager with a demonstrated history of working within the Retail, E-commerce & Customer Services Industry. Commercial & Analytical mindset with focus on excellence in Customer Experience

Work experience

12/2013 - 09/2016, E-commerce Operations Manager, PANDORA A/S, Copenhagen, Denmark
  • Order & Sales Forecasting & daily monitoring (B2C)
  • New Product Introduction (7 yearly Drops)
  • eSTORE Demand Planning for EMEA
  • Making sure Service Level Agreements (SLA's) are followed at the Customer Care Center & Distribution Center
  • Monthly Operational Reporting EMEA including KPI reporting
  • Implementation of new processes and procedures for effective and efficient operations: Promotion Readiness Checklist, FAQ's, landing pages, ect.
  • Responisble for the service and quality of the PANDORA eSTORE Customer Care Center & Operations for 9 counrties & 8 Languages.
10/2012 - 11/2013, Product Coordinator, Group Design & Products, PANDORA A/S, Copenhagen, Denmark
  • Working as Product Coordinator for Group Watches - Product Development Department.
  • Data Analysis (Sales, Inventory, Revenue, Repairs)
  • Trend/Brand Research
  • Forecasting
  • Development of Global Training Material
  • Development of POS Material
  • Maintenance of Product Data
  • Product Master Data Creation
  • Online Sales Coordination
07/2004 - 09/2012, Logistics & Master Data Coordinator, JABRA (GN Netcom), Ballerup, Denmark
  • Logistic Coordinator for Fulfilment Department – Global Supply Chain
  • Support Sales offices with ordering, returns & refusal, credits and invoices
  • Coordination of Reworks, new product launches and After Market Service
  • Allocation of Orders
  • Monitoring of Inbound/Outbound shipments
  • KPI reporting & Analysis

Education

01/1987 - 10/1992, Secondary Education, Indooroopilly State High, Brisbane, AUSTRALIA
01/1993 - 10/1996, Technical Design, Technical And Further Education, Brisbane, AUSTRALIA

Skills

Languages
English (NATIVE)
Danish
Swedish & Norwegian
IT
ERP: AX, Navision, Agile
Excel
Microsoft: Outlook, PP
Analytics, Google, IBM & Adobe

Achievements

  • Implementing various techical improvements: Pro-Active Live Chat, Various Payment methods, fraud prevention, Order tracking, Blind Returns.
  • Turned around a low performing out-sourced Customer Care Center to high performing motivated team
  • Implemention of Supply Chain processes for EMEA online sales, in result reducing instances of online out of stock by 40%

Strengths

Set high standards
Good with People
Sence of humour
Structured
strong analytical mind set
Motivated by challenges
Proactive
Detailed
IT know-how
Trusting & Trustworthy
Problem solver

Hobbies

Trying to be artistic
My Family
Shopping Online
Position Overview:

E-commerce Operations Manager

As the job title advises, these professionals spend most of their time on the management of various E-commerce functions and activities. Besides that, they are also often in charge of the development and implementation of new E-commerce processes and procedures in order to increase the company's sales. Their other duties include recruitment of new personnel, support of the company's executives, creation of original advertising campaigns, etc. Therefore, previous leadership experience is usually required of them. On top of that, they should also have extensive knowledge of not only eCommerce but other fields like marketing, sales, and business development as well. The university degree is, in most cases, not mandatory but might be a big plus.

Company Overview:
IKEA

Often described as a "heaven for stylish and affordable home goods" IKEA belongs to the small group of the biggest retail companies in the world. With a revenue of more than €37.05 billion and over 211,000 employees, it has been producing ready-to-assemble furniture since 1943. Speaking of what's really like to work there, IKEA has been ranked as one of the top 20 employees, not only in Scandinavia but internationally as well. They offer great benefits and fair pay and you'll also have a chance to experience work in other departments. On the other hand, as it's such a huge company, there is a lot of politics involved and making any change or innovation in the workplace might take a lot of time and effort. The eCommerce Operations Managers at IKEA earn $76,971 in the United States on average.

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