Client Success Manager at Shopify Resume Sample

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Client Success Manager at Shopify Resume Sample (Full Text Version)

Rachel Cohen

Email address: hello@kickresume.com
Phone number: 555-555-5555

Client Success Manager

SaaS sales professional & business owner with experience in client management and passion for e-commerce.

Work experience

06/2019 - present, Co-Founder & CEO, The 9Abilities Inc., Toronto

Our mission is to create the world's most employable candidates by teaching people how to communicate their value.

Results: $200k in revenue, 300+ jobs landed by our students adding over $8.2 Million to Canadian Economy (Total Student Income).

Responsibilities include:

  • Earned 13 million organic views on personal LinkedIn content and leveraged LinkedIn & TikTok to organically grow community to 27,000+ people
  • Collaborated with marketing team on SEO, brand strategy and product development
  • Responsible for several other responsibilities including sales, partnerships, coaching and content development
01/2021 - present, Founder, LKA Accelerator, Vancouver

A cohort-based virtual program designed to help first-time entrepreneurs build a profitable side hustle in 6 weeks

  • Identified opportunity, conducted user research, developed curriculum, MVP and go-to-market strategy in less than 60 days.
  • Coached 22+ first time entrepreneurs to help them create their MVP, attract first customers and optimize for growth
07/2018 - present, Account Executive, Merve Solutions, Ottawa
  • Brought in $877k+ in revenue by building strong relationships with 14 clients and solving unique challenges
  • Acquired complex accounts like Vanderbilt University by building meaningful relationships with multiple stakeholders.
  • Daily activities include: Account management & audits, problem solving, technical calls, escalating client needs
09/2017 - 03/2018, Account Executive, Alter Multimedia, Ottawa
  • Exceeded targets by achieving 133% quota in Q4 2017. Brought in $200k ARR in new business.
  • Responsible for full sales cycle, account mapping, account management
05/2016 - 06/2017, Account Executive, Blue Forge, Ottawa
  • 50+ cold calls daily, 510+ meetings. $45K in sales

Education

09/2011 - 06/2016, Bachelor of International Business, University of Toronto, Toronto

Varsity Soccer Scholarship

Skills

Salesforce CRM
Influencer Marketing
Problem Solving
Leadership
Data Analysis

Hobbies

Soccer
Video Games
Traveling
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