Client Success Manager at Shopify Resume Sample

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Client Success Manager at Shopify Resume Sample (Full Text Version)

Tobi Oluwole

Address: Ottawa
Email address: thetobioluwole@icloud.com
Phone number: 613-818-5737
Custom field: linkedin.com/in/thetobioluwole

Client Success Manager

SaaS sales professional & business owner with experience in client management and passion for e-commerce.

Work experience

07/2018 - present, Account Executive, Kivuto Solutions, Ottawa
  • Brought in $926k+ in sales by building strong relationships with 14 clients and solving unique challenges
  • Increased adoption for customers by identifying opportunities for improvement and making recommendations
  • Acquired complex accounts like Vanderbilt University by building meaningful relationships with multiple stakeholders.
  • Daily activities include: Account management & audits, problem solving, technical calls, escalating client needs to internal teams
06/2019 - present, Co-Founder, 3SKills Inc., Ottawa

3Skills was created to support international students as they transition into the Canadian job market. Our company provides training on LinkedIn optimization, resumes and interview role-plays to help our students become the most employable version of themselves.

Result: 29 Full-Time, 9 Part-Time jobs filled adding $1.4 Million to Canadian Economy (total income of our students to date)

Responsibilities include:

  • Building strong relationships with companies, recruiters & our students
  • Creating training material and content informed by industry trends and customer feedback
  • Building & coordinating digital marketing efforts including Facebook Ads, Google Adwords, SEO
  • Being customer-focused to ensure our online course is equipping them for the real world
09/2017 - 03/2018, Account Executive, Simutech Multimedia, Ottawa

Simutech Multimedia is a troubleshooting training simulation for electrical workers in manufacturing. The program allows workers to enhance troubleshooting skills in a simulated environment which reduces the risk of injury and helps companies maintain uptime.

  • Exceeded targets by achieving 133% quota in Q4 2017. Brought in $200k ARR in new business.
  • Managed Fortune 500 clients: Shell, Marathon Petroleum, Halliburton and Mid-Market customers.
  • Built strong relationships with multiple stakeholders by gaining deep understanding of their challenges.
  • Responsible for full sales cycle, account mapping, account management and escalation of client requests & technical issues
05/2016 - 06/2017, Account Executive, Purple Forge, Ottawa

Purple Forge was a mobile app developer focused on helping not-for-profit associations and local governments increase the engagement

  • Responsible for full sales cycle from prospecting to account management
  • 50+ cold calls daily, 510+ meetings. $45K in sales.

Education

09/2011 - 06/2016, Bachelor of International Business, Carleton University, Ottawa

Varsity Soccer Scholarship

09/2014 - 06/2015, Universite Jean Moulin III, Year Abroad - IAE School of Management, Lyon, France

Volunteering

07/2015 - present, Various Roles, MyChurch Canada, Ottawa

MyChurch Canada is a local non-denominational church that meets weekly with +700 members and 300+ volunteers.

  • Responsibilities include: recruiting, scheduling & training team of 54 volunteers, organizing weekly events, public speaking, project management
  • Organized events for 180+ young adults at TD Place, Summer Camp for 40+ teenagers
  • Oversee weekly campus initiatives at uOttawa and Carleton University

Skills

Relationship Building
Problem Solving
Account Mapping
Customer Service
Salesforce CRM
Communication
Team Leadership
Strategic Planning

Interests

E-Commerce
Soccer
Video Games
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