Customer Service Representative

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Customer Service Representative (Text version)

Max Knauer

Address: Schonhauser Allee 20, 71694, Munich, Germany
Email address: maxknauer@gmail.com
Phone number: 07673 60 07 29

Profile

Qualified and motivated Customer Service Representative with 3 years of experience in fast-paced, multitasking environments. Proficient in managing and maintaining various customer documents, resolving all client issues, and increasing the quality of customer service. Strong communication skills with ability to manage time effectively.

Work experience

08/2017 - 01/2019, Customer Service Representative, Eaton Corporation plc, Munich, Germany
  • Served as the first point of contact for all clients.
  • Managed and had access to all sorts of confidential customer documents including contracts, financial statements, and personal documents.
  • In compliance with customers’ needs and goals, gave continuous feedback on order status.
  • Collaborated with colleagues in order to improve customer experience and increase the quality of customer service and company policies and procedures.
06/2016 - 08/2017, Customer Service Representative, MMP Financial Ltd, Berlin, Germany
  • Communicated effectively with customers both verbally and in written format.
  • Answered telephone in consistency with a customer service focused, highly-professional manner.
  • Effectively managed and verified customer documents, ensuring that client information was accurate and valid, and that company policies had all been fully followed.
  • Collaborated with Human Resources department to work on and improve company policies and maximize customer service experience.
10/2014 - 06/2015, Customer Service Advisor, Customer Experience People Ltd, New York City, NY, United States
  • Effectively resolved all client issues over the phone or via email and constantly demonstrated expertise and extensive experience.
  • Actively managed and organized customer documents to increase the efficiency and quality of customer service.
  • Worked and performed in a high-paced, multitasking environment with very tight deadlines.

Education

09/2012 - 05/2016, Business Administration, Columbia University, New York City, NY, United States

GPA: 3.95

Clubs and Societies: Chess Club, Golf Club, Math Society

09/2010 - 05/2012, IB Diploma Program, Primo-Levi-Schule Gymnasium, Munich, Germany

Graduated with Distinction

Skills

Languages Skills
German
English
French
Computer Skills
Microsoft Office
Freshdesk, Salesforce Essentials
Dimelo Digital, Trello
Interpersonal/Life Skills
Ability to Work under Pressure
Analytical Skills
Communication Skills
Multi-tasking
Time Management Skills

Volunteering

06/2013 - 08/2013, English Tutor, Go Overseas, Suva, Fiji

Certificates

04/2012, TOEFL, Educational Testing Service

Hobbies

Exploring distant lands
Capturing moments
Every kind of sport

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