Customer Service Representative Resume Sample

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Customer Service Representative Resume Sample (Full Text Version)

Max Knauer

Email address: hello@kickresume.com
Phone number: 555-555-5555

Profile

I am an energetic Customer Service Representative with 3 years of experience in electronics, financial, and telecommunications settings. I excel at identifying customer needs, advising them on the best solutions for their lifestyle, and delivering superior service from start to finish. I am consistently #1 in my team for outstanding customer feedback and smashing all financial targets.

Work Experience

08/2017 - 01/2019, Customer Service Representative, Eaton Corporation plc, Munich, Germany
  • First point of contact for 350+ key accounts in English, German, and French.
  • Confidentially processed customer documentation (e.g. contracts, financial statements, IDs).
  • Proposed and championed efficiencies to improve customer experience: suggested and implemented upload of customer IDs via SecurioApp, reducing paper copies by 97.5%.
06/2016 - 08/2017, Customer Service Representative, MMP Financial Ltd, Berlin, Germany
  • Handled 350+ email, phone, and chat queries weekly from German and English-speaking customers.
  • Meticulously verified customer documentation (e.g. IDs, bank statements, proof of address) and ensured all company, GDPR, and legal requirements were followed.
10/2014 - 06/2015, Customer Service Advisor, Experience People Ltd, New York, United States
  • Handled upwards of 500 tickets/week in fast-paced call centre servicing 33 states across the US.
  • Resolved customer queries and complaints regarding phone and internet bundles, equipment, and warranty service.
  • Consistently maintained #1 status for superior customer feedback and exceeding service targets.
  • Employee of the Month x 2 (December 2014, March 2016).

Education

09/2012 - 05/2016, Business Administration, Columbia University, New York
09/2010 - 05/2012, IB Diploma Program, Primo-Levi-Schule Gymnasium, Munich, Germany

Graduated with Distinction

Skills

Languages
German
English
French
Computer Skills
MS Office
Freshdesk
Salesforce Essentials, Dimelo Digital, Trello
Interpersonal Skills
Ability to Work under Pressure
Analytical Skills
Communication
Multitasking
Time Management

Certificates

04/2012, TOEFL, Educational Testing Service

Volunteering

06/2013 - 08/2013, English Tutor, Go Overseas, Suva, Fiji
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