Customer Service Representative Resume Sample (Text version)
Email address: firstname.lastname@example.org
Phone number: 555-555-5555
I am an energetic Customer Service Representative with 3 years of experience in electronics, financial, and telecommunications settings. I excel at identifying customer needs, advising them on the best solutions for their lifestyle, and delivering superior service from start to finish. I am consistently #1 in my team for outstanding customer feedback and smashing all financial targets.
08/2017 - 01/2019, Customer Service Representative, Eaton Corporation plc, Munich, Germany
- First point of contact for 350+ key accounts in English, German, and French.
- Confidentially processed customer documentation (e.g. contracts, financial statements, IDs).
- Proposed and championed efficiencies to improve customer experience: suggested and implemented upload of customer IDs via SecurioApp, reducing paper copies by 97.5%.
06/2016 - 08/2017, Customer Service Representative, MMP Financial Ltd, Berlin, Germany
- Handled 350+ email, phone, and chat queries weekly from German and English-speaking customers.
- Meticulously verified customer documentation (e.g. IDs, bank statements, proof of address) and ensured all company, GDPR, and legal requirements were followed.
10/2014 - 06/2015, Customer Service Advisor, Experience People Ltd, New York, United States
- Handled upwards of 500 tickets/week in fast-paced call centre servicing 33 states across the US.
- Resolved customer queries and complaints regarding phone and internet bundles, equipment, and warranty service.
- Consistently maintained #1 status for superior customer feedback and exceeding service targets.
- Employee of the Month x 2 (December 2014, March 2016).
09/2012 - 05/2016, Business Administration, Columbia University, New York
09/2010 - 05/2012, IB Diploma Program, Primo-Levi-Schule Gymnasium, Munich, Germany
Graduated with Distinction
Salesforce Essentials, Dimelo Digital, Trello
Ability to Work under Pressure
04/2012, TOEFL, Educational Testing Service
06/2013 - 08/2013, English Tutor, Go Overseas, Suva, Fiji