Technical Support Engineer at Xeneta Resume Sample (Text version)
Address: 999, 99999, Oslo, Norway
Date of birth: 1992-14-04
Email address: email@example.com
Phone number: 999-999-9999
HTML / CSS
Atlassian Jira / Confluence
MS Office / LibreOffice
Windows ( XP to 10 )
09/2010 - 06/2012, IT HND, University of Technology of Bordeaux, Bordeaux, France
First level education on all areas of IT including : Programming in various languages, Project management, Teamwork, Communication, Legal, etc.
09/2007 - 06/2010, Baccalauréat ( 'A' Levels ), Lycée Maine de Biran, Bergerac, France
Baccalauréat SSI French equivalent of A' levels in Mathematics, Physics and Engineering Sciences
07/2017 - present, Support Engineer, Xeneta AS, Oslo, Norway
Building a brand new and scalable support architecture for a fast growing company and custom reports for specific customers.
07/2016 - 06/2017, Technical Support Analyst, Blue Tree Systems Ltd, Galway, Ireland
Providing phone and ticket support to Blue Tree Systems customers.
Technical analysis including: Research in previous cases, Active Directory management, SQL queries to databases, etc.
06/2014 - 06/2016, SAP Business ByDesign Support engineer, SAP SSC (Ireland) Ltd, Galway, Ireland
CPL Solutions Ltd. Onsite for SAP SSC (Ireland) Ltd. Galway, Ireland.
Providing phone and ticket technical support to SAP Business ByDesign Customers. Including solution search in internal documentation, technical analysis, efficient interfacing between developpers and end customers.
09/2013 - 05/2014, French EA Gaming agent, Concentrix Ltd, Belfast, United Kingdom
Providing phone and email technical support to French speaking EA customers.
04/2012 - 06/2012, Intern, Les Papillons Blancs de Bergerac, Bergerac, France
Work placement Les Papillons Blancs de Bergerac, Bergerac, Dordogne (24), France. Work on the website of a charity providing jobs to mentally deficient people
Planning Speed - 91%
Distraction - Freedom from Distraction (Speed) - 79%
Flexibility in Multitasking - 73%
Planning Efficiency - 64%
Processing Consistency - 51%
Learning from Mistakes Well - 89%