Main Contributions:

• Ensured that all visitors signed in and out of the building.
• Maintained and promoted a high level of service awareness at all times.
• Assisted customers with buying subscriptions or products from our shop, provided product information, and promptly communicated regarding orders.
• Worked to resolve issues raised by customers with regard to orders or returns.
• Supported e-commerce clients and provided post-purchase follow-up.
• Merchandised stock ensuring great availability for our customers.
• Worked on the checkout and assisted with stock control and replenishment.
• Helped to keep the store clean, tidy, and safe every day.

Main responsibilities and contributions:

• Provided information in a professional and courteous manner regarding products and services.
• Redesigned the inventory system, resulting in an optimized stock inventory mechanism that brought down the manual effort by 30%.
• Supported the manager in daily customer dealing, providing useful information regarding various product profiles.
• Assisted customers and helped them with any questions.
• Merchandised stock ensuring great availability for our customers.
• Worked on the checkout and assisted with stock control and replenishment.

GPA: 3.96 (Top 10% of the Program)

The 2008 Academic Excellence Award winner

Clubs and Societies: Debate Club, Political Society, TEDx Club