Service Specialist at Shaw Communications Resume Example

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Service Specialist at Shaw Communications Resume Example (Full Text Version)

John Wall

Email address:
Phone number: 555-555-5555


Highly motivated individual with a positive can do attitude who is ready to cooperate with the value of an organization and capable of adding maximum value to an organization. Versatile skill set with experience in customer service, sales, and written and oral communication. Action-oriented with strong ability to communicate effectively with technology and business audiences. Received multiple awards for excellence in customer service. Recognized skills in mentoring, mediating between employees, and in leading team projects.

Work experience

04/2020 - present, Independent Contractor, Instacart, Edmonton
  • Excellent organization, time management multitasking skill and adaptable to changing situations.
  • Worked either independently or in teams with other contractors to fulfil an order.
  • Knowledge of store inventory and provided customer with alternatives if necessary.
  • Delivered exceptional customer experience while on the phone with the customer.
11/2018 - 02/2020, Service Specialist, Shaw Communications, Winnipeg
  • Provided pleasant, professional and knowledgeable service to facilitate a “WOW” customer experience.
  • Troubleshoot and resolve technical and order entry issues.
  • Promote the features, advantages and benefits of Shaw products and services to our customers while delivering an exceptional customer experience.
  • Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
08/2016 - 08/2018, Technical Service Representative, Shaw Communications, Winnipeg
  • Knowledge of CBS, COMX, START, NETCRACKER and Internal processes.
  • Provide knowledgeable technical support and troubleshooting guidance pertaining to network, internet cable, digital phone, and computer issues.
  • Deliver exceptional customer experience while staying within our scope guidelines.
  • Employs time management and multitasking skills to maintain high service levels.
  • Knowledge of computer systems, networking, computer components, LAN, cable and TV setups, internet applications, browsers and a comfort level with troubleshooting these topics patiently with customers over the telephone.
01/2016 - 08/2016, NASCAR Technical Support Representative, 24-7 Intouch Contact Center, Winnipeg
  • Setup both new and existing subscribers for a new NASCAR season.
  • Assisted customers in updating their computing systems which includes PC, MAC, iOS and android devices to make them compatible with NASCAR platforms.
  • Updated customers account to reflect active subscription in cases where the automatic update failed.


04/2020, B.A. Economics and Management, University of Manitoba, Winnipeg


06/2020, Technical Support Fundamentals, Google
06/2020, Google Cloud Platform Fundamentals: Core Infrastructure, Google Cloud
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