Forgerock Engineer at Schneider electric Resume Sample

Hired by: Schneider electric

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Forgerock Engineer at Schneider electric Resume Sample (Full Text Version)

Dominic Mellon

Nationality: American

Date of birth: 21/05/1988

Email address: hello@kickresume.com

Phone number: 999-999-999

Web: www.kickresume.com

Profile

I am an accomplished IT professional who excels in improving application flow processes, conducting quality assurance activities, and optimizing system performance. With a proven track record of solving complex technical issues and assisting customer support departments, I am a detail-oriented expert in a wide range of desktop applications. As an exceptional organizational communicator, I take pride in ensuring customer satisfaction at all times.

Furthermore, I am adept at executing and tracking security process-related activities such as user ID management, managing operations within the IAM environment, and establishing and maintaining good working relationships with all IAM customers. In addition, I have a proven ability to understand and refine role-based security frameworks

Work Experience

03/2020 - present, Forgerock IAM engineer, Schneider Electric, Bengaluru, India

Collaborated with internal/external stakeholders, development architects/managers, and developers across locations to ensure timely delivery.
Provided exceptional customer service and support to internal customers and coworkers for application-related issues.
Streamlined and improved internal processes to increase operational efficiency.
Conducted UAT and basic sanity testing in all environments, performed deployment tasks, and monitored real-time logs using logz.io and Dynatrace tools.
Utilized various tools such as WinSCP, putty, super putty, Postman, Apache directory studio, etc.
Conducted quarterly upgrades of Java and Tomcat to the latest version in all environments as part of Crown Jewel activity.
Managed technical vendor relationships, including working with offshore teams and resolving engineering vendor issues.
Collaborated with software developers and QA engineers to ensure a smooth transition into production release.
Demonstrated a track record of developing increasingly complex solutions in an application and network support role.
Expertise in Open AM, open DJ/LDAP

07/2017 - 02/2020, Application IT Analyst, Schneider Electric, Bengaluru, India

Monitored trouble ticket and escalation queue for new incidents and resolved or escalated to senior engineers, demonstrating efficient workload management and task prioritization in a high-pressure environment.
Implemented and expanded Identity & Access Management tool sets to their full potential, providing timely and concise status updates to customers and team members for engagements.
Provided technical troubleshooting assistance for reported issues via phone, web incident, and email, utilizing screen sharing, file sharing, chat, and video conferencing tools such as Teams, Webex, Any Desk, and Skype.
Identified underlying problems and liaised with respective Level 3 support to contribute to permanent resolutions, recording all instances in the Remedy ITSM tool and adhering to internal policies and procedures.
Adhered to internal policies and procedures while handling customer issues and service requests, ensuring resolution in adherence to agreed Service Level.
Adapted to new changes and dynamic environments, actively contributing to any project deployment of the OS team, and implementing and maintaining AD Infrastructure as a service.

04/2013 - 06/2017, Desktop Support Engineer, Guhan International, Bengaluru, India

Provided exceptional IT services to customers by managing vendors in accordance with SLAs
Maintained and troubleshooted various systems, including Windows 2003 Server, Linux Server, Routers, Switches, RF and Fiber links, VOIP phones, Files and Printer Sharing, IP Configuration (TCP/IP), net meeting, and Ms-office
Supported Network management under MAC security, McAfee antivirus and patch management, group policy, Windows XP Desktops, Biometric Devices, Figure print sensing devices and Peripherals
Demonstrated responsibility for both System Administration and Network Management, ensuring efficient and effective operations.

Skills

Identity Governance Administration

OpenID Connect Protocol

Access Management

ForgeRock Identity Platform

Strengths

IAM expertise

integration skills

problem-solving

project management

coding proficiency

communication abilities

Hobbies

Exploring distant lands

Getting lost in a good book

Capturing moments

Feeling the music

Every kind of sport

Education

08/2009 - 08/2012, B-Tech, Electronic and communication, BUPT University, Rayagada, India

08/2005 - 05/2008, Electronics & Telecommunication, SCTE & VT, Jeypore, India

Position Overview:

As a ForgeRock Engineer, you will specialize in implementing and managing ForgeRock identity and access management solutions. Your role will involve designing and deploying authentication, authorization, and identity solutions for various applications and services. You will collaborate with cross-functional teams to integrate ForgeRock solutions into existing systems and ensure their security and scalability. Strong technical skills in ForgeRock products, identity management, and access control, as well as problem-solving abilities, are essential in this role as a skilled ForgeRock engineer, contributing to robust and secure identity management systems.

Company Overview:

Schneider Electric is a global leader in energy management and automation solutions. With a legacy spanning over a century, the company offers a diverse range of products and services to optimize energy usage, increase efficiency, and enhance sustainability. Schneider Electric's innovative technologies cater to various industries, including residential, commercial, and industrial sectors. From smart home solutions to integrated industrial automation, their expertise helps customers make the most of their energy resources while minimizing environmental impact. Committed to sustainability and digital transformation, Schneider Electric continues to drive progress towards a greener and more connected world.

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