Senior Program Manager at Amazon Web Services Resume Sample

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Senior Program Manager at Amazon Web Services Resume Sample (Full Text Version)

Dan Karnell

Address: Washington, United States
Email address:
Phone number: 999-999-999


As a Senior-level Operations and Logistics expert, I am driven by a strong sense of motivation and self-direction. My expertise lies in developing and implementing strategic cost savings and supply chain optimization methodologies, resulting in incremental cash flow in the millions. My track record of success includes driving continuous improvement, leading cross-functional teams, and delivering successful supply chain transformations. I am a passionate professional who places great importance on my team's performance. I continuously strive to enhance efficiency and profitability and share my insights with direct reports, team members, company leaders, and valued customers.

Work Experience

08/2022 - 04/2023, Senior Program Manager, Amazon Web Services (AWS), Houston, United States
  • Spearheaded the development and implementation of mechanisms that ensured a sustainable pipeline of certified interviewers, surpassing hiring requirements and reducing interview defects while enhancing interviewer engagement.
  • Designed, piloted, and executed a reporting model that successfully identified interviewer capacity gaps, enhanced interview engagement, and reduced interview defects across regions, directors, and job codes.
  • Conducted a thorough evaluation of AWS interview experience, collaborating with multiple business lines to audit training and certification processes, eliminate interviewer fatigue, and enhance interviewer capacity and engagement.
12/2021 - 06/2022, Inside Sales | Logistics | Procurement Manager, Alliance One Oilfield, Houston, United States
  • Partnered with C-Suite executives to identify business needs and challenges and deliver solutions that resulted in organizational growth. Selected for the newly created role to enhance logistics planning, improve procurement strategy, and institute operational efficiencies. 
  • Standardized and aligned pricing strategy through solutions that included fostering initiatives and driving the development of an inventory management program throughout the organization.
  • Oversaw the scheduling and coordinating of shipments and dispatching, auditing shipment invoices for overcharges and billing issues, and building a matrix system for tracking all incoming and outgoing freight, including freight cost analysis.
06/2020 - 12/2021, Senior Program Manager, Amazon, Houston, United States
  • Accountable for driving People with Disability (PwD)-related programs and building mechanisms to scale high-volume hiring opportunities across the Amazon supply chain.
  • Partnered with the Workforce Staffing team and site leadership to help build the PwD community engagement strategy, including identifying and managing non-profit PwD staffing partners and forging direct relationships with state agencies to scale the North America program.
  • Disrupted and designed systems that increased inclusion across multiple organizations as a global model and leader for the People with Disability industry.
  • Initiated and created contracts for new suppliers and managed the service level agreements of current suppliers by developing reporting mechanisms that provided feedback to non-profits on labor order fills – improved labor order fill rate from 52% to 85%. 
10/2017 - 06/2020, Site Leader, Amazon - Ultra Fast Fresh, Denver | Houston, United States
  • Promoted from Operations Manager to Site Leader after successfully participating in the launch of the first Amazon Fresh site in Colorado.
  • Assumed full responsibility for all budgetary, people development, and operational objectives for functional site areas of the Fresh site (Inbound, Outbound, Quality, Safety and Food Safety).
  • Achieved network-wide top 5 metrics through the execution and implementation of standard work, process change initiatives, and Lean methods to optimize site performance, safety, quality, cost reduction, and customer experience.
  • Successfully led the conversion efforts from Prime Now to the "Ultra Fast Fresh" environment, introducing grocery catalogue to one-hour delivery.
  • Increased productivity during significant COVID challenges through associate engagement, strategic planning, continuous performance assessments, and implementation of online tools to manage metrics in the absence of in-person meetings.
10/2014 - 04/2017, Program Manager of Operations (PMO), Amazon, Seattle, United States
  • Fostered productivity by assisting members of the ACES Process Improvement team who worked with various Amazon departments, including Engineering, Information Technology, Supply Chain, Transportation, Safety, Quality, Retail, Inventory Management, and others.
  • Improved the “Fast Start” network-wide tool rollout through pilot testing and improved collaboration between Regional Directors, Operations POCs and Software teams, resulting in $74 million in productivity improvements.
  • Participated and led targeted and strategic essential projects in all business sectors across North America as needed to support the North American distribution network. 
  • Designed and implemented standard work systems, metrics, and programs that encouraged adoption and continuous improvement to support network-level excellence in Six Sigma (DMAIC) and Lean methods.
05/2013 - 10/2014, Inventory Quality Control & Learning Operations Manager, Amazon, Vancouver, Canada
  • Worked with (and directed) operations in the design/implementation of major corporate programs on a worldwide platform and assisted in leading and supporting high-volume learning and development delivery. Utilized the PDCA/Kaizen technique and led continuous improvement projects.
  • Analyzed and comprehended data to recommend training and operation improvements while quickly responding to production demands, scheduling conflicts, and network rollouts. 
  • Ensured and promoted uniformity of best practices across all departments and sites. Organized, monitored, and updated training materials. Conducted compliance audits and network training programs deployed within the FC.
10/2012 - 05/2013, Outbound Operations Manager, Amazon, Mississauga, Canada
  • Managed outbound operations and functional processes in a 500k sq. ft. FC, overseeing multiple shifts and ensuring compliance with established protocols.
  • Drove continuous process improvements to keep pace with Amazon's rapid growth and optimize efficiency.
  • Motivated and led a team in a deadline-driven environment, fostering a culture of excellence and accountability.
  • Collaborated with cross-functional teams to identify and implement best practices, streamline processes, and achieve operational goals.
  • Developed and maintained strong relationships with internal stakeholders, external partners, and vendors to ensure seamless end-to-end operations.
03/2011 - 09/2012, General Manager, A52 Warehouse (3PL), Langley, Canada
  • Successfully managed and achieved A52's goals and objectives within approved budget and timeline, utilizing available resources efficiently.
  • Strategically planned, administered, and oversaw general management issues, including supervising staff and establishing measurable goals for the organization.
  • Supervised the financial, legal, sales/marketing, and operational affairs of the organization.
  • Ensured smooth coordination and conflict resolution between departments to maintain a productive workflow.


Leadership Management
Performance Management
Employee Motivation
Supply Chain Management
Third Party Logistics (3PL)
Continuous Improvement
Risk Assessment
Enterprise Resource Planning (ERP) Systems
Program | Project Management
Change Management
Network Rollouts
Resource Management
Cross-Functional Team Leadership
Vendor Management
Business Process Improvement


09/2001 - 06/2003, Bachelor's Degree, International Trade & Transportation, British Columbia Institute of Technology, Burnaby, Canada
  • Acquired advanced skills and techniques in international supply chain management through specialized courses like International Trade, Transport Systems, Logistics Processes, Purchasing, and Operation Management Fundamentals.
  • Developed a deep understanding of the complexities of international trade and transportation through application-oriented coursework and hands-on projects.
Position Overview:

As a Senior Program Manager, you will be responsible for overseeing and managing complex projects and initiatives within an organization. Your role will involve strategic planning, resource allocation, and effective project execution. You will lead cross-functional teams, ensure project objectives are met, and drive successful outcomes. Strong leadership, communication, and problem-solving skills are essential in this role to manage stakeholder expectations, mitigate risks, and deliver projects on time and within budget, contributing to the overall success of the organization.

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