Senior Creative Operations Manager CV Example

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Senior Creative Operations Manager CV Example (Full Text Version)

Tony Bennett PMP

Address: 99999, Los Angeles, California
Date of birth: 1999-19-09
Email address:
Phone number: 999-999-999


I am a PMP-certified Operations and Project/Program Manager with 7+ years of experience leading large, cross-team initiatives. I am a problem solver by nature and process is my strong suit, focusing on optimization in order to provide maximum value for stakeholders.

Work experience

06/2017 - present, Senior Creative Operations Manager, Conversant, Chicago, Illinois

Current Responsibilities:

  • Manage 20+ creative requests per week and stakeholder relationships
  • Manage designer/developer allocation, while conducting resource planning for 2019
  • Redesign digital processes and documentation and scale design system
  • Interview Creative Ops candidates
  • Lead UX/design/development/stakeholder reviews
  • Conduct cross-team retros and change management for all identified process changes
  • Develop and monitor team KPIs, including project velocity and quality


  • Rolled out Workfront as the operational system of record for Marketing/Creative/Dev teams
  • Implemented Workfront DAM for Creative/Marketing teams
  • Developed project tiers to classify types of work and assure they are accurately staffed and prioritized
  • Implemented the Workfront Admin Council - a cross-team collection of subject matter experts to advise on changes to the platform
05/2012 - 06/2017, Design Program Manager, Groupon, Chicago, Illinois
  • Managed a team of 10 designers and interviewed all candidates
  • Managed team budget for software, contractors, social activities
  • Manage contractor relationships - on-boarding, off-boarding, contracts, hours
  • Developed on-boarding process and materials
  • Created process and SLAs for submitting design requests and project tracking
  • Implemented 3 new pieces of software: Brandfolder, Box, Webflow
04/2011 - 04/2012, Operations Manager, GrouponLive, Chicago, Illinois
  • Managed all operations projects across CS, Editorial, AM, Marketing, Legal, Engineering, Design
  • Managed technical integration with Ticketmaster to produce the G-Pass feature and all other Engineering projects
  • Developed all GrouponLive consumer-facing language and merchant materials
  • Reduced refunds by 75% by executing a systematic solution to prohibit CS from issuing non-Promise refunds
  • Developed AM workflows, new merchant agreement with legal, and standardized Editorial language and workflows to achieve Operational Excellence


03/2016, Project Management Professional (PMP®), Project Management Institute


2002 - 2006, B.A. in Arts, Entertainment, & Media Management, Columbia College Chicago, Chicago, Illinois


Software & Tools
Workfront & Workfront DAM


Detail oriented
Position Overview:

Senior Creative Operations Manager

Senior Creative Operations Managers are responsible for things which do involve a certain amount of artistic or, for that matter, creative thinking. Company marketing campaigns or websites, for example, requires coming up with a graphic design. Client meetings need someone to manage the process of creating a presentation or drawing up conversation points. Logically, this kind of job really needs people who have a good grasp of visuals and what attracts human attention. Furthermore, they have to be able to put across their plans to team members who are going to be working on the final outcome clearly, so that all delays and additional costs may be avoided. 

Company Overview:
Aspen Dental Management, Inc

Aspen Dental is an American chain of dental practices across 42 of the states. It provides customers full range, state of the art dental care. With over 800 offices, in order to provide support for every dentist adequately, the company needs to have a vast network of staff who take care of this. This allows the dentists to have freedom to focus on taking care of patients while having stable income or good work-life balance. The non-dentist staff hence take care of marketing, scheduling, billing, and other more corporate-based tasks. Working at Aspen Dental is truly a collaborative experience as much as it is a fulfilling one. Even if you are not a dentist, you still contribute to the health and well-being of other people, which is one of the most noble things anyone can do.

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