IT Help Desk Bilingual Support at Patriot LLC Resume Sample

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IT Help Desk Bilingual Support at Patriot LLC Resume Sample (Full Text Version)

Ignacio Flores

Address: New York, United States
Email address:
Phone number: 999-999-999
Why should you hire me?: Let's talk. You won't be disappointed or I will reimburse you for your wasted time.


Capable Operations/IT Manager with a passion for complex problem solving by the use critical thinking.

Experienced in Operations, HR, IT Help Desk, IT Support, Team Building & Executive Team Leading. Skilled in seting up processes, their respective tools, KPIs & motivation strategies for entire departments.

I love to work on Team Building, Management, Tech Support and ultimately making things happen in the most efficient, effective ways possible.

Work experience

10/2019 - 03/2023, Operations Officer / EMR Support, Fully Booked Doctors/Bella Bella, San Antonio, Texas, United States

At Bella Bella, my responsibilities were to develop IT department, sales, client services, and others from non-existent to perfectly operating.

As head of IT I developed systems & processes and worked with multiple practices and clinics in training for EMR usage as well as Helpdesk support for their own staff as well as that of Bella Bella to utilize multiple booking & EMR systems.

  • Acted as onsite EMR, MacOS and Windows tech support for onsite and remote staff in US, Mexico and the Philippines.
  • Led technical training for new staff focusing on utilizing our private booking system as well as multiple EMR for all clients.
  • Setup and assist agents on the use of multiple EMR and EHR such as CureMD, PatientNow, NexTech, Aesthetic Record, Remedly, AthenaHealth, NextGen, One Touch EMR and others.
  • Led team for development of systems with MySQL Database. Used results from queries to accelerate growth, efficiencies and improvements across the company.
  • Ensured compliance and tech trainings took place.
  • HIPAA Compliance and Security Officer. Created policies to stay HIPPA compliant.
  • Accommodated PCI compliance for credit card transactions.

My primary goal was to keep our staff active with working systems by providing IT support as needed, as well as testing roll out of new features with out internal system and synchronizing our system with clients EMR as much as possible.

10/2016 - 03/2023, Operations Manager/ IT Help Desk Manager, TML, Texas

Started at the company with 2 employees, and put in charge of ensuring our systems were equipped for growth. We grew to over 30 employees ata time in our peak with all departments having maximum output by managing operating procedures & specializing in Operations, IT Tech Support/Help Desk & Human Resources.

  • Managed Employees IT Help Desk issues in physical locations in San Antonio, TX, and in Monterrey MX as well as remote employees in 4 countries.
  • HelpDesk Support for MacOS and Windows for all specialized software and general day to day issues.
  • Team Management and all aspects of IT Services such as Development and Support.
  • Worked on agency & client's SEO, Web Development, SEM & Cloud Storage Management.
  • Created software to facilitate copy writing process and accuracy on content, and direction used for SEO.

At TML I was given the opportunity to test my skills in making things happen. I was proud to lead IT Help Desk/Support and HR for so many wonderful people I was lucky to have worked with over my tenure.

10/2013 - 10/2016, Branch Manager, IBC Bank

Led branch in all aspects of banking, including, training, interviewing agents for my branch and all market branches, and ensuring daily operations remained excelling customer expectations. Duties included managing team, B2B sales, supporting day to day operations, holding weekly team meetings, and reporting progress and growth as well as improvement plans to VP, CEO and other stake holders.

  • Managed customer service and sales by keeping staff trained and motivated.
  • Cross-sold services to existing clients.
  • Participated in daily activities as a part of the team by working in day to day work for sales and teller staff.
  • Assisted other branches with staff and sales events to drive up account openings.

Learned how far a genuine smile goes & how communicating empathy and understanding can go a long way in both problem solving as well as keeping clients happy and excited to do business with you.


present, Bachelor's of Science in Information Technology, University of Phoenix

Whoever said online school was easy lied. At least on my experience of working 60+ hour weeks & still investing sufficient time to learn the Software Engineering material, which was a rewarding challenge.

While challenging I also felt very rewarded and fulfilled when grasping a new subject. I feel this has prepared me to be independent while still very capable of working with any team.

Unfinished, Psychology, Universidad Autonoma de Coahuila

In my early adulthood I started a degree in Psychology from Universidad Autonoma de Coahuila. but life had different intentions, and I decided I loved how people interacted but also things they interacted with, such as technology and other, pushing me for leadership positions and studying Information Technology instead.


Critical Thinking
Creative Problem Solving
Executive Management
Operations Management
Human Resources
Project Management
Team Building
Building teams
Cultivating Team Orientation
Developing people
IT Support
IT HelpDesk
Position Overview:

As an IT Help Desk Bilingual Support, you will provide technical assistance and support to customers in both English and another language. You will troubleshoot issues, resolve problems, and guide users through solutions via phone, email, or chat. Strong communication and problem-solving skills are essential to ensure a smooth and efficient resolution of technical inquiries, contributing to overall customer satisfaction and IT team's success.

Company Overview:
Patriot LLC

Patriot LLC is a leading and innovative company specializing in providing advanced security solutions and technology services. With a commitment to safeguarding businesses and individuals, Patriot LLC offers a wide range of cutting-edge security products, surveillance systems, and cybersecurity solutions. Their team of experts works diligently to deliver personalized and reliable services to meet the unique needs of their clients. Through their dedication to excellence and a customer-centric approach, Patriot LLC continues to establish itself as a trusted and dependable name in the security industry.

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