Enrolment Coordinator at Hult Resume Sample

Experience / Skills

• Referencing execution for thousands of tenants across the UK.
• Working with Hundreds of UK agencies such as Foxtons & Life Residential.
• Fully trained and experienced on Podio, Salesforce and other internal Goodlord Softwares.
• Excellent Customer Service for Tenants and Residential & Employment Referees.
• Fully trained and over 3 months of experience on detailed Equifax credit assessments, ID Verification, Employment and Income Assessments & Residential History checks.
• Fully trained on assessing PAYE & Self-employment Incomes (through SA100/SA302) and familiar with all the UK rules and regulations regarding this.
• Fully familiar with UK Data protection & GDPR rules.
• Answering in-bound calls/chats from agents, prospective tenants and guarantors and assisting them in the referencing process.

Experience / Skills

• Experience in delivering excellent Customer Service (via Live Chat or Face to Face
• or Call Centre) and ability to handle multiple chats at once.
• Excellent written and verbal communication skills.
• Ability to maintain a level head during periods of high-volume contact.
• Providing quick, effortless and exceptional service to our customers via Live Chat.
• Handling multiple customers at one time.
• Capable of working individually and as part of a team to promote a positive, cohesive and energetic working environment.
• Ability to deliver brilliant service and turning around unhappy customers.
• Take ownership of the overall experience and ultimate customer satisfaction on all interactions.

A Levels, Biology, Chemistry, Maths and Persian.

More than 100 hours of volunteering during summer for Oxfam Charity, Finchley

Central.

2 weeks of volunteering at University of Portsmouth, Purple Door, as an Office Assistant to find suitable jobs for students.