Customer Support Specialist Resume Example

Hired by: Planet Romeo

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Customer Support Specialist Resume Example (Full Text Version)

Adrian Jaeger

Address: Engelbertstr 99, 98889, Berlin, Germany
Nationality: German
Date of birth: 1999-19-09
Email address:
Phone number: +999 999 999


  • reliable, focused, educated and experienced teamplayer
  • versed in multiple disciplines
  • open minded and self-confident
  • passionate in satisfying customers and motivating teams

Work experience

12/2017 - present, Sale Assistant, Gut Clarenhof GmbH (ECO-Farm & Shop), Cologne, Germany

Part-time Employment as shop assistant and field sales agent:

  • Assisted shoppers to find the goods and products they are looking for.
  • Worked within established guidelines, particularly with brands.
  • Answered queries from customers and resolved problems if any.
  • Effectively communicated with clients via telephone, face-to-face and written communication.
  • Professionally and effectively employed sales skills to achieve targeted sales.
  • Actively involved in stock control and management.
09/2017 - present, Gardener, Management Consultant, Gärtnerei und Blumenhaus Wirtz GmbH, Cologne, Germany

Full-time Employment as gardener on a cemetery and management consultant in the back-office, with not only but also the following tasks:

  • Work as a gardener on the biggest cemetery of cologne, leading a team of 5 colleagues.
  • Assist in the coordination of plans and designs.
  • Coordinate schedules and work loads.
  • Estimate costs and schedules and other elements associated with construction projects.
  • Organize client and team meetings.
  • Helped to monitor the flow of development activities to ensure completion of landscape-architectural work.
  • Develop design ideas and create design presentations (on-field).
09/2016 - 05/2017, General Manager, TEILESCHMIEDE GmbH, Cologne, Germany

Engagement as CEO of a new-founded prototyping company, develop and integrate the firm into the mother-company (holding-structure):

  • Contributed with business development.
  • Created and implemented training manual for all staff.
  • Developed marketing strategies and created ongoing marketing content.
  • Developing and implementing advertising/ promotional campaigns to increase business opportunities.
  • Ensured customer satisfaction before, during and after all work.
  • Hired and trained new employees.
  • Dealing with customer claims.
  • Responsible for daily operations.
  • Staffed and phased crew according to business peaks.
10/2015 - 08/2016, Production Manager, CPM GmbH, Cologne, Germany

Engagement as Production Manager in the CNC-machining facility:

  • Communication with foreign clients.
  • Developed relationships with vendors, negotiated costs and services and acted as liaison between departments.
  • Established, cultivated, and managed client relationships.
  • Preparing and delivering performance reviews.
  • Record supervisor feedback.
  • Recruiting and training new employees.
  • Receiving and distributing customer orders, ensuring their high-quality and on-time delivery.
  • Run daily review sessions.
  • Consulting with the customer to define a specific and detailed standard of procedure to improve the current one.
  • Distribution of work load to operators in order to achieve daily production target.
  • Doing an audit control on completed work to supply a non-error work to customer.
  • Handling entire product manufacturing stage from planning, execution, quality of raw materials.
  • Manage work allocation of the team members to meet the deadline and monthly production target.
  • Planning day to day production to achieve maximum production.
  • Balancing on materials and finish product to ensure the outlet as production schedule.
  • Able to evaluate operational needs and implement strategies that increase productivity, enhance quality, and improve cost effectiveness.
07/2003 - 09/2015, Machine-/CAM-System Operator, Amni Maschinenbau GmbH, Hunze Service GmbH, Brennwagen, memoplast, Menden, Cologne, Germany

Working as a Professional in single-part-manufacturing and rapid prototyping for Employers and Clients in the Machine Building and Motorsports Industry, with the following tasks:

  • Utilized expert level of all machine function in a troubleshooting capacity.
  • Communication with clients.
  • Confirm program operation by conducting tests; modifying program sequence and/or codes.
  • Producing technical documentation.
  • Using and implementing different data structures.
  • Checking the quantity and quality of products to guarantee products' performance.
  • Create, analyze and present quality report.
  • Interfacing with sales and purchasing.
  • Maintain the project schedule used by the team to plan and prioritize activities.
  • Training of new Quality Checkers in the production line.
  • Writing inspection report.
  • 1-on-1 sessions with management to discuss improvements for customer service reps.
  • Attend conference and client-talks to ensure smooth progress.
  • Communicating effectively in writing as appropriate for the needs of the audience.
  • Supervised production ensuring high quality work and all functions performed in a timely manner.
  • Making sure that polices and procedures meet customer quality standards.
  • Handling complaints from international clients.


07/2000 - 07/2003, Industrial Mechanics (branch Production Techniques), BEGA Gantenbrink-Leuchten / Städtisches Berufskolleg, Menden, Germany

Dual Education in Company-own Education Facility and Technical School (3:2) :

  • Learning theoretical and practical fundamentals of manual metal working,
  • Fundamentals of programming, using and maintaining Computer controlled Machines,
  • Reading and creating of technical drawings and quality reports,
  • Producing single parts, samples and prototype parts from raw material to finished part.
07/1993 - 05/2000, general secondary scholar education, Heilig-Geist-Gymnasium Menden, Realschule Menden, Menden, Germany


Operating Systems
Ressource Management


Explore New and old music
Deep conversations
Be with friends
Plants & Nature
Night out
Live Balanced
Exploring distant lands
Capturing moments
Life-long learning
Recharge Batteries
The Universe(s)
Position Overview:

Customer Support Specialist

Customer Support Specialists are people who are knowledgeable regarding the products or services that their firm is trying to sell to the public. They possess good soft skills, and very importantly, patience. Ideally, they do not get irritated and do not take across any negativity if they feel some. Communication skills come as pretty much as a given, concerning customer support. These workers have to know what kind of language to use to get their point across to ordinary people who may not understand much about the business they are signing on to.

Company Overview:
Planet Romeo

Over the past couple of years, online dating has become the most common way people meet their romantic partners. One could say that the market is getting over-saturated with dating apps, but that does not seem to be the case. There are many different “dating types”, hence many different apps, and Planet Romeo is one of them. One of its most highly regarded features is that it allows users to make and pick from very detailed and descriptive profiles, so that you know who you’re meeting. To stay relevant is still a pretty demanding job, which means that the company has to keep working to keep its users by introducing new features and leading effective marketing campaigns. You are very likely to come across those aspects, if you work here.

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