Key Contributions:

• Evaluated and monitored contract performance to determine the need for contract amendments or extensions and compliance with contractual obligations.
• Performed problem-solving issues and transferred issues to the Provider Triage Coordinators as appropriate, including but not limited to the following: global claim issues, provider configurations, authorizations, care management, and enrollment assignments.
• Development and maintenance of provider networks to ensure adequate coverage for all products.
• Monitored providers for fraud, waste, and abuse and notified Corporate Compliance of any potential violations.

Key Contributions:

• Provided support point for Business Development Managers with ongoing processing of financing agreements to ensure stipulations and conditions had been met and were in adherence to the company policy.
• Provided excellent service/quality levels in accordance to metrics established.
• Managed and improved the Sponsored Research Office database for scientific program managers, administrators, and support divisions.
• Managed an assigned pipeline that was supporting multiple channels and lines of business.
• Responsible for developing and maintaining critical relationships with sales, team leads, and end-users as well as all levels of internal associates.
• Communicated suspected fraud and or discrepancies to the management.
• Managed accurate input of documentation into the document management system.
• Performed efficient and timely turnaround of completed documentation for retention.

GPA: 4.0

Graduated with Honors

Clubs and Societies: Business Club, Economics Society