Branch Customer Service Representative Resume Example

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Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

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Branch Customer Service Representative Resume Example (Full Text Version)

Ninna Arkko MSc.

E-mail: hello@kickresume.com

Telefón: 555-555-5555

SUMMARY

Highly experienced and reliable Branch Customer Service representative with remarkable experience in the financial services industry providing assistance in a busy bank branch’s settings. Strong dedication to helping customers resolve their financial issues and cultivating a positive and solid image of the bank. Proven ability to listen attentively, solve problems quickly and efficiently, and creating high-quality professional relationships with the retail clients. Fully committed to following bank’s procedures and winning loyal customers. Excellent performance in both team environments and alone.

ACCOMPLISHMENTS

Branch Customer Service Representative, Versobank AS, Tallinn, Estonia

Boosted cross-selling of bank products by 10% in one quarter by excellent networking skills.
Reopened 100 dormant accounts by contacting concerned individuals and gave them information about the ongoing schemes.

Branch Customer Service Representative, InBank AS, Tallinn, Estonia

Employee of the month: January, May, September 2019.

WORK EXPERIENCE

01/2013 - present, Branch Customer Representative, Versobank AS, Tallinn, Estonia

Responsibilities:

Helped bank account holders resolve common issues related to debit cards, credit, loans, and savings account.
Frequently sold financial products such as credit cards, retirement accounts, insurance policies, and checkbooks according to the KPIs.
Responded to customer inquiry calls quickly assessing the customer needs and problems in order to deliver an ideal solution.
Worked in a busy banking hall that involves the collection of subscription from customers and did day balancing of cash, credit cards, and cheques collected.

03/2000 - 02/2010, Procurement Manager, Westfield Corporation, London, United Kingdom

Worked with and advised customers in opening accounts and performing transactions.WORK EXPERIENCE
Reviewed, recommended, and implemented modifications to current operating procedures to increase overall efficiencies in the branch, region, and bank.
Handled client calls and answered questions on account balances and updates on the amount being debited or credited.

EDUCATION

09/2001 - 06/2002, Master of Science in Banking and Finance, Tallinn University, Tallinn, Estonia

09/1998 - 08/2001, Bachelor’s Degrees in Accounting, Tallinn University, Tallinn, Estonia

Top 5% of class

SKILLS

Cash handling and Cash processing

Microsoft Package

Mail and Banking Software

Languages

Estonian

English

German

Strengths

Strong verbal, written and interpersonal communication skills.
Excellent telephone skills including listening and demonstrating courtesy, empathy, and accuracy.　
Ability to perform interest calculations and account adjustments.　
Ability to manage multiple tasks/projects and deadlines simultaneously.

Hobbies

One of my true loves is gardening

A keen interest in classic films

Enjoy drawing, painting, and sketching

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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