Otlob Customer Care Agent Resume Example

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Otlob Customer Care Agent Resume Example (Volle Textversion)

Bode Miller

Address: Zahra city, 99999, Cairo, Egypt
Date of birth: 1992-14-04
Email address: hello@kickresume.com
Phone number: 999-999-9999

Work experience

08/2017 - present, Senior customer care agent, Otlob, Maadi
  • Achieve individual targets set by the client.
  • Provide customers with product and service information.
  • Generate customer interest in the services or products offered by the company.
  • Evaluate problems of the customers and provide logical solutions.
  • Respond to customer inquiries.
  • Train the call center staff according to the set plans.
12/2016 - present, Junior lawyer, SLC, Giza, Egypt
  • Conduct legal research, client interviews, case preparation, motion calendar, litigation and dispute resolution.
  • Prepare and presented appellate briefs.
  • Investigation for the cases.
  • Legal writing and research.
  • Provide legal consultancy to clients.
10/2015 - 05/2016, Store manager, Sherwal, Cairo
  • Check out the revenue and expenses.
  • Check the quality of products.
  • Give professional advice and persuade customer to use products.
  • Material receiving and follow-up with vendor as per plan of annual purchase orders.
06/2013 - 05/2016, Sales man, Samsonite Egy, Cairo
  • Consistently provide the best service, understand customer needs and influence them.
  • Engage and influence the customers through regular outlet visit.

Education

07/2017 - present, Private law diploma, ASU02, Cairo, Egypt
07/2016 - 08/2017, International trade diploma, ASU01, Cairo, Egypt
08/2011 - 06/2015, Faculty of law, Cairo university, Giza, Egypt

Skills

Language skills
Arabic
English
Computer skills
Software
Office

Hobbies

Exploring distant lands
Getting lost in a good book
Capturing moments
Feeling the music
Every kind of sport
Bon Apetit

Graphs

Communication skills - 92%
Patience - 88%
Problem solving - 77%
Customer service skills - 99%
Teamwork - 100%
Attention to detail - 84%
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