Technical Lead Resume Example

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  • Lily Robotics
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Technical Lead Resume Example (Text version)

Jack Kardashian

Address: Parker St, Berkeley
Email address: hello@kickresume.com
Phone number: contact hidden

Profile

Solution-oriented and hands-on technical utility player, centered in hardware and software testing with additional experience in upper level support in the start up environment. Focused on creating collaborative efforts between support and engineering teams to implement system or product level changes to benefit end users. Experienced in user behavior patterns and potentials areas of product misuse that lead to better testing practices and more complete coverage of edge case issues. Ability to learn quickly, often in high pressure situations, in order to fully understand a new product, platform or any mixture of the two. Proficiency in ZenDesk, JIRA, Confluence, CenterCode, TestRail, Slack and Google Docs. 

Education

08/2010 - 05/2014, B.S. - Communications and Media Science, Clarkson University, Potsdam, NY

Focus in Public Relations within Media

Minor in History

Work experience

08/2017 - present, Embedded Firmware QA Engineer (Contract), eero inc, San Francisco, CA

After joining the eero team, the challenges and daily requirements of my role were entirely based in testing the core operating system of eero's hardware products. In my day to day I primarily focus on:

  • Test case generation and management
  • Test plan execution (regression, smoke, exploratory feature)
  • Bug logging and tracking through JIRA
  • Command line interaction with all generations of hardware
  • Management of testing environments
  • Soldering testing hardware
  • Network level testing
  • CoreOS testing
02/2017 - 07/2017, Sr. Technical Support Lead, Plume, Palo Alto

Joining the Plume team shortly after their December 2016 launch meant my primary goal was to streamline the support and escalation process for both customer service and engineering teams. My responsibilities included:

  • Support training
  • Content generation (for internal and partner teams)
  • Creating QA cycles for production bugs
  • Monitoring NPS to drive development on new features
  • Tier 3 escalation support
  • Hardware log review
  • User bug logging for all production and dev environments
  • Interop test program planning and execution
  • Intern management
11/2015 - 02/2017, Technical Support Lead, Lily Robotics, San Francisco, CA

Joining the team prior to launch, it was my duty to plan and implement a support system ready to handle a brand new experience while testing the product for usability and performance. My focus then expanded to planning and executing on both an alpha and beta hardware testing program. The responsibilities of this role included:

  • Email support
  • Support process and strategies planning
  • Order management
  • Hardware test planning
  • User research
  • Anecdotal data analysis
  • Community management
  • Content creation
  • Developmental product testing and QA
  • Product demonstration
02/2015 - 11/2015, Tier 3 Support Representative, Wink, Schenectady, NY

This role had me at the intersection of our upstate support center and NYC based engineering team. The goal was to leverage the experience of real end users, and those who supported them, to generate quality improvements system-wide. My work included:

  • Developing troubleshooting strategies
  • Providing advanced system-level technical support
  • Product and service training
  • Case escalation management
  • Product QA testing
  • User data analysis
  • Beta product support
10/2014 - 02/2015, Tier 2 Technical Support Representative, Wink, Schenectady, NY

Following Wink's launch, I was transitioned to their dedicated technical support team and gained additional mobility in troubleshooting. In depth knowledge of home networking moved to the forefront and the focus on creative troubleshooting sharpened. My priorities shifted towards:

  • Adaptive troubleshooting
  • Long term user issue resolution
  • Technical support via social media
  • Product integration support
  • Product testing
  • Recruiting
  • Onboarding and training

Skills

Communications
Written Comms
Verbal Comms
Training/ Onboarding
Content Generation
Platforms
ZenDesk
Testrail
JIRA
CenterCode
Netsuite
Technical
Troubleshooting
Software QA
Firmware QA
Networking and Routing
Command Line

Hobbies

Exploring distant lands
Getting lost in a good book
Capturing moments
Feeling the music
Every kind of sport

References

Available upon request

Position Overview:

Technical Lead

A Technical Lead is usually a software, sometimes a hardware engineer who takes care of leading a team in a company to maintain a project’s technical direction. They are involved in establishing the technical vision, resolve any technical disagreements, and manage the technical quality of what their team delivers. A Tech Lead can find themselves co-leading a group of workers with someone involved in marketing or a product manager, who is tasked with oversight of the entire development process. Therefore, communication skills and other soft skills, like being able to work in a team, are as important for this job as is one’s technological prowess.

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How to write your own Technical Lead resume?

1. Give your resume a personal touch

The primary purpose of a Technical Lead is having the knowledge necessary to guide the development process of a product. Still, you will have to be someone people listen to and are productive around. You should be a person who inspires, as much as they know.

Progressive recruiters know this. And if you want to work for a company at the forefront of innovation, you want to demonstrate these “personal” qualities as well. Writing something like a personal profile at the beginning of your resume, which outlines your motivation for applying and gives readers a glimpse at your story can go a long way.

Technical Lead Resume Profile Section Example

  • "Solution-oriented and hands-on technical utility player, centered in hardware and software testing with additional experience in upper-level support in the start-up environment. Focused on creating collaborative efforts between support and engineering teams to implement system or product level changes to benefit end-users. Experiences in user behavior patterns and potentials areas of product misuse that lead to better testing practices and more complete coverage of edge case issues. Ability to learn quickly often in high-pressure situations, in order to fully understand a new product, platform, or any mixture of the two. Proficiency in ZenDesk, JIRA, Confluence, CenterCode, TestRails, Slack, and Google Docs."

2. Show the full extent of your abilities

Of course, as was mentioned, it is important that a Tech Lead knows what’s up with everything that may be necessary to develop a product worth selling to customers and clients. You do not, however, want to keep readers searching for what exactly you are capable of doing.

Therefore, clarity in your “Work Experience” section is especially important. You may also want to write up a list of the skills you have and the tools you are able to use. Having a place where it is easy to find and predict what exactly you can be useful for can help the recruiter make efficient judgments about you and the competition.

Technical Lead Resume Skills Example

  • "Written Comms - Very Good"

  • "Verbal Comms - Very Good"

  • "Training/Onboarding - Excellent"

  • "Content Generation - Very Good"

3. Maintain the balance between professional and “human”

Working a role which requires one to be both technically knowledgeable and able to lead requires a resume to reflect that. It is important that with every paragraph, be it in your resume or a cover letter, you can insert a bit of your expertise and professionalism, but also your human capabilities. 

This is done by using diverse language and vocabulary, having sections which reflect all sides of you, like a list of your hobbies, and anything similar. Any leader has to be both good at commanding respect with their knowledge and also inspiring by their presence. Show that you are able to do so.


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