Souq Web Developer Cover Letter Sample

Dear Mr. DeaconYour recent advertisement for a Call Center Manager has captured my serious interest. I am confident that my X years experience as a successful and goal-driven call center specialist will provide the capabilities you are looking for. I am forwarding my resume for your review and consideration. Some key skills that you will find relevant to this job opportunity include:

• Effective support, development and guidance of a front-line customer contact team of X diverse individuals to create a positive and motivational work environment.
• An increase in agent retention of X% over the last X years.
• A track record of defining and monitoring productivity metrics and objectives to ensure the consistent achievement of service-level standards and deliverables.
• Demonstrated excellence in data management and analysis to make recommendations, improve procedures and ensure operational excellence.
• Improvement of cost-profit ratios by identifying opportunities for greater efficiencies and cost control.

Proficient in cutting-edge call center technology including SugarCRM and 3CLogic Cloud Contact Center.

I have proved and continue to prove myself as a high-energy professional with an unrelenting focus on delivering and improving the customer experience. A passion for developing my team coupled with strong motivational skills have resulted in increased overall employee productivity and satisfaction. I would welcome the opportunity to meet with you for an in-depth interview to discuss the contribution I could make to your company.

Thank you for your time and consideration.

Sincerely

Jane Jobseeker