MGM Grand Receptionist Resume Template

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MGM Grand Receptionist Resume Template (Full Text Version)

Jamie Willer

Address: Las Vegas, United States of America
Nationality: USA
Email address:
cell phone: 999-999-9999

Work experience

10/2017 - present, Receptionist, MGM Grand, Las Vegas, United States of America
  • Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.
  • Administrative support according to needs of all departments.
  • Answering and directing phone calls to appropriate employee or department.
  • Assuring the highest standard of customer care and service at all the time.
  • Carefully facilitated customers in emergency situations, via telephone or in person.
  • Check-in and check-out of hotel guests.
  • Communication with hotel employees.
  • Creating and writing system bookings.
  • Ensured security and identification policies were adhered to.
05/2017 - 07/2017, Food Runner, Topgolf Las Vegas, Las Vegas, United States of America
  • Checked with customer to ensure that they enjoyed their meals and took action to correct any problems.
  • Ensured that all server stations were stocked and working areas were clean at all times.
  • Provided consistent, prompt and friendly service.
05/2017 - 06/2017, Cash Control Associate, Wet'n'Wild Las Vegas, Las Vegas, United States of America
  • Controling the daily inventory of beverage and food.
11/2016 - 01/2017, Customer Loyalty Seasonal Team, Zappos, Las Vegas, United States of America
  • Running face-to-face meetings selling customer loyalty programs to business owners.
09/2009 - 10/2016, Lead of Operations, Madame Tussauds Las Vegas, Las Vegas, United States of America
  • Negotiating and re-negotiating by phone, email or in person.
  • Provideing concepts for in house creative.


06/2006 - 05/2011, Kinesiology, University of Nevada Las Vegas, Las Vegas, United States of America


Solving complex problems
Creative thinking
Data oriented


Anonymize, Topgolf Las Vegas, 9999999999
Anonymize, WetnWild, 999999999


Photo enthusiast
Wild nature walking
Observing stars
Position Overview:


You should also note that there are receptionists at different types of establishments. In hotels, they check-in guests, address their requests or demands, and handle the basic logistics of your stay like accommodation and service fees. They also make the bookings, should a guest personally contact the hotel with the intent of making one. At corporations, they do not necessarily check guests in but handle guests or clients who have scheduled a meeting with some superior and also handle more specific logistical issues like phone calls and emails.

Company Overview:
MGM Grand Las Vegas

Owned by MGM Growth Properties, and operated by MGM Resorts, the MGM Grand hotel in Las Vegas is one of the most famous hotels on the city’s Strip. It is also the single largest single hotel in the United States with over 6800 rooms. With a long tradition and an iconic main building, without which the Las Vegas skyline is now unimaginable, working here has to be one of the coolest experiences one can live through. Of course, the Hotel business is also very demanding, especially with so many guests and a big reputation be upheld. That means it will also require a person to be resilient when they have to work longer hours and patient when they are dealing with unruly customers. If you have all that down and you love the hotel industry though, it does not get much better than this.

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