Head Housekeeper Resume Sample (Text version)
Address: Kase poik 27, 74014, Tallinn, Estonia
Email address: firstname.lastname@example.org
Phone number: 682 3591
Trustworthy and self-driven Head Housekeeper with extensive experience in leading a large housekeeping team, hiring and training new housekeeping staff, providing excellent customer service and experience, and performing all sorts of cleaning duties.
Always works safely and offers workplace punctuality, time management abilities, and extraordinary leadership skills.
05/2016 - 02/2019, Head Housekeeper, Hallmark Hotel, Tallinn, Estonia
- Managed and supervised a team of 24 housekeepers; monitored job performance.
- Was in charge of hiring and training new housekeeping staff; placed orders for hotel supplies.
- Provided extraordinary customer service, maintained professional relationships with clients.
- Supported hotel personnel with front desk tasks.
- Awarded Employee of the Month twice for performing excellent work.
07/2012 - 05/2016, Housekeeper, Apex Hotels, Inc., Tallinn, Estonia
- Performed various housekeeping duties, such as making beds, vacuuming, stocking bathrooms, disinfecting furniture, shampooing carpets, etc.
- Answered customer questions and resolved any issues, ensuring that company policies and procedures were followed and customer service was at the highest level possible.
- Collaborated with other housekeepers to maximize the efficiency of cleaning processes.
- Performed other duties as assigned by manager.
09/2008 - 05/2012, Gymnasium, Tallinna Kesklinna Vene Gumnaasium, Tallinn, Estonia
Graduated with Distinction
Activities: Dance Society, Volleyball Team
Good Team Player
07/2017 - 10/2018, Volunteer Befriender, Estonian National Foundation, Tallinn, Estonia
04/2016, Personal Leadership Certificate, Estonian Leadership Center