Head Housekeeper Resume Sample

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Head Housekeeper Resume Sample (Full Text Version)

Jane Nurme

Address: Kase poik 27, 74014, Tallinn, Estonia
Email address: janenurme@gmail.com
Phone number: 682 3591

Profile

Dedicated and proactive Head Housekeeper with a proven track record of successfully managing and overseeing a large housekeeping team. Skilled in recruiting, training, and mentoring staff to deliver exceptional customer service and uphold high cleaning standards. Demonstrates a commitment to safety, punctuality, efficient time management, and strong leadership capabilities.

Work experience

05/2016 - 02/2019, Head Housekeeper, Hallmark Hotel, Tallinn, Estonia
  • Oversaw and directed a team of 24 housekeepers, ensuring optimal job performance.
  • Spearheaded recruitment and training efforts for new housekeeping staff, as well as coordinated orders for hotel supplies.
  • Delivered exceptional customer service and cultivated strong, professional relationships with clients.
  • Assisted hotel staff with front desk duties as needed.
  • Recognized twice as Employee of the Month for outstanding performance.
07/2012 - 05/2016, Housekeeper, Apex Hotels, Inc., Tallinn, Estonia
  • Executed a wide range of housekeeping duties including bed-making, vacuuming, bathroom restocking, furniture disinfection, and carpet shampooing.
  • Responded to customer inquiries and resolved issues in compliance with company policies, maintaining top-tier customer service standards.
  • Partnered with fellow housekeepers to optimize cleaning procedures and enhance overall efficiency.
  • Completed additional tasks as delegated by the manager.

Education

09/2008 - 05/2012, Gymnasium, Tallinna Kesklinna Vene Gumnaasium, Tallinn, Estonia
  • Graduated with Distinction.
  • Participated in Dance Society and Volleyball Team activities.

Skills

Languages
Estonian
English
Russian
Interpersonal Skills
Complaint Handling
Communication Skills
Good Team Player
Leadership Skills
Self-directed
Time Management
Workplace Punctuality

Volunteering

07/2017 - 10/2018, Volunteer Befriender, Estonian National Foundation, Tallinn, Estonia

Certificates

04/2016, Personal Leadership Certificate, Estonian Leadership Center

Top 10% of the Programme

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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