Desktop Support Technician Resume Example (Text version)
Address: Luebeckertordamm 55, 92311, Berlin, Germany
Email address: firstname.lastname@example.org
Phone number: 09181 55 58 78
Customer-oriented and accurate Desktop Support Technician adept at providing extraordinary client service and IT assistance, improving workstation and operating systems, repairing computer hardware, and managing office supplies.
Certified Technician that operates well in team environments in which technology expertise, extensive analytical skills, and strong problem solving abilities are key to success.
10/2017 - 02/2019, Desktop Support Technician, National Credit Services, Inc., Berlin, Germany
- Maintained 200+ computers with various operating systems (Windows 10, Linux, iOS); upgraded them when needed; repaired computer hardware.
- Provided assistance to employees on any technical concerns.
- Tested and integrated new software, identified and executed any corrections.
- Pro-actively participated in weekly team meetings with the senior manager.
- Awarded Employee of the Month for performing great work.
06/2016 - 10/2017, Desktop Support Technician, Kaiser Permanente, Inc., Berlin, Germany
- Using own knowledge and judgement, troubleshot and resolved any users' issues; communicated with clients via email and/or telephone; provided extraordinary customer service.
- Collaborated with the Operations team in order to develop and implement new procedures which increased and significantly improved workstation and operating systems.
- Managed office supplies; conducted and provided feedback to managers.
- Executed upgrade of 500+ company laptops from Windows 7 to Windows 10.
09/2012 - 05/2016, Computer Science & Business Informatics, Universitat Mannheim, Mannheim, Germany
First Class Honours
Clubs and Societies: Engineering Society, Football Club, Swimming Club
09/2008 - 05/2012, Gymnasium, Gymnasium Bammental, Bammental, Germany
Windows, Linux, iOS
Good Team Player
10/2016 - 12/2017, Charity Fundraiser, Aktion Deutschland Hilft, Berlin, Germany
10/2016, Microsoft Certified Desktop Support Technician (MCDST), Microsoft Corporation, Inc.