Desktop Support Technician Resume Example

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Desktop Support Technician Resume Example (Full Text Version)

Fabio Segert

Address: Luebeckertordamm 55, 92311, Berlin, Germany

Email address: fabiosegert@gmail.com

Phone number: 09181 55 58 78

Profile

Customer-oriented and accurate Desktop Support Technician adept at providing extraordinary client service and IT assistance, improving workstation and operating systems, repairing computer hardware, and managing office supplies.

Certified Technician that operates well in team environments in which technology expertise, extensive analytical skills, and strong problem solving abilities are key to success.

Work experience

10/2017 - 02/2019, Desktop Support Technician, National Credit Services, Inc., Berlin, Germany

Maintained 200+ computers with various operating systems (Windows 10, Linux, iOS); upgraded them when needed; repaired computer hardware.
Provided assistance to employees on any technical concerns.
Tested and integrated new software, identified and executed any corrections.
Pro-actively participated in weekly team meetings with the senior manager.
Awarded Employee of the Month for performing great work.

06/2016 - 10/2017, Desktop Support Technician, Kaiser Permanente, Inc., Berlin, Germany

Using own knowledge and judgement, troubleshot and resolved any users' issues; communicated with clients via email and/or telephone; provided extraordinary customer service.
Collaborated with the Operations team in order to develop and implement new procedures which increased and significantly improved workstation and operating systems.
Managed office supplies; conducted and provided feedback to managers.
Executed upgrade of 500+ company laptops from Windows 7 to Windows 10.

Education

09/2012 - 05/2016, Computer Science & Business Informatics, Universitat Mannheim, Mannheim, Germany

First Class Honours

Clubs and Societies: Engineering Society, Football Club, Swimming Club

09/2008 - 05/2012, Gymnasium, Gymnasium Bammental, Bammental, Germany

Skills

Languages

German

English

French

Computer Skills

Microsoft Office

Windows, Linux, iOS

Samanage, Zendesk

Freshdesk

Interpersonal Skills

Accuracy

Analytical Skills

Communication Skills

Good Team Player

Technology Expertise

Volunteering

10/2016 - 12/2017, Charity Fundraiser, Aktion Deutschland Hilft, Berlin, Germany

Certificates

10/2016, Microsoft Certified Desktop Support Technician (MCDST), Microsoft Corporation, Inc.

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