North Carolina Outward Bound School Associate Director Resume Sample

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North Carolina Outward Bound School Associate Director Resume Sample (Full Text Version)

Kit Harington

Address: 99999, Asheville NC
Email address:
Phone number: 999-999-999


An energetic leader who develops lasting client relationships, creates and implements dynamic programming, initiates business growth, and serves as an asset to cross-functional teams.


02/2017 - 12/2017, Training & Implementation Specialist, Account Manager,, Strivven Media

*Managed 150 customer accounts on a yearly renewal lifespan, ensuring $130,000+ worth of renewal revenue and varied upsell potential.

*Partnered with K-12 and postsecondary educators, administrators, and work-based learning organizations and staff to facilitate the successful implementation of the career exploration web-based platform for their staff, students, and other job-seekers.

*Led webinar training daily for new and established customers.

*Facilitated in-person training sessions across the country for various groups of new and established customers.

*Developed curriculum and materials that married customer's goals and KPI's with the tools and features of

*Provided initial and ongoing technical support.

*Created company-wide SOPs, initiatives, and departmental structure.

03/2015 - 02/2017, Membership Manager, Girl Scouts Carolinas Peaks to Piedmont

*Recruited and supported adult Girl Scout volunteers in Henderson, Macon, and Transylvania Counties.

*Mentored new Troop Leaders and Service Unit volunteers.

*Recruited girl members in the same three counties and within 26 schools, developing established Troops and helping to create new Troops each year.

*Grew Girl Scouting in Macon County by 75%, in Henderson County by 5%, and maintained membership goals in Transylvania County.

*Facilitated frequent volunteer training and meetings.

*Served on the Communication Team for the Council's integration of Salesforce CRM, ensuring a successful organization-wide transition.

*Created marketing and educational materials.

*Established and maintained systems of accountability and feedback.

*Mediated conflict and communication between volunteers.

02/2014 - 01/2015, Admissions Advisor, Outward Bound Services Group

*Effectively told the story of Outward Bound to potential Outward Bound students and their families.

*Answered email, online chat, and phone inquiries regarding all US-based Outward Bound courses and facilitated student enrollments.

*Provided timely, polite, amiable, and professional customer service.

*Created an online training program via Adobe Captivate for new staff training of database use, online protocols, and other job functions.

12/2011 - 05/2013, Middle School Associate Teacher, Evergreen Community Charter School

*Provided classroom and activity management in addition to facilitation of lesson plans for 7th-8th grade students.

*Supported faculty, staff, students, and their families in the daily functions and logistics of school life.

*Served as the primary point of contact for parent communication; acted as staff liaison to NCOBS.

09/2011 - present, Massage Therapist (#9689), Innovative Spa Management, The Spa Biltmore, Biltmore Estate

*Provided therapeutic integrative massage and body treatments to guests according to ISM’s “Five Star Service” philosophy.

*Ensured exemplary customer service.

05/2005 - 08/2015, The North Carolina Outward Bound School

*Served in the following roles over ten years of employment:

  • Lead Field Instructor
  • Course Director
  • Student Services Admission & Course Advisor
  • Logistics Manager
  • Educators Initiative Instructor
  • Community Instructor, Unity Project


12/2015, Master of the Arts in Educational Media: New Media & Global Education, Appalachian State University

A Masters Degree based in educational technology, instructional design, e-learning, innovative curriculum creation for young adults and adults, and skill development for supporting educators in the integration of technology into their curriculum and classroom.

05/2005, Bachelor of the Arts in Interdisciplinary Studies, University of North Carolina at Chapel Hill

An individually-designed capstone degree rooted in environmental and recreational stewardship with an emphasis on experiential and interdisciplinary education.


Practical Skills
Facilitation & Leadership
Program Design & Implementation
Risk Management
Staff Management & Development
Client Relationship Management
Technical Skills
Mac and PC
Microsoft Office + Excel
CRM Software Proficiency

Publications & Presentations

06/2017, "Creating a Vision for Work-Based Learning Initiatives: A Partner's Perspective Panel." Vail, Colorado, Presentation, TalentFOUND WIOA Work-Based Learning Academy, Colorado Department of Labor and Employment
04/2007, “Widening the Circle: Diversity and Social Justice in Experiential Education.” Charlotte, NC, Presentation, Association of Experiential Education, South East Annual Conference
11/2005, “Research Update: The Wilderness Therapy Trail: Wilderness Therapy Can Help Provide Personal Growth and Physical Health Benefits.”, Article, Parks and Recreation


03/2016, Tech Talent South, Code Immersion Program

An 8-week code immersion program focused on the skills needed to code, design, and deploy dynamic web applications on the Ruby on Rails framework. Topics included MVC, RESTful design, domain modeling, front-end frameworks, APIs, and an introduction to JavaScript & jQuery.


Susan Corley, Industry Partnership Coordinator, Colorado Department of Labor & Employment
Clara Casteel, Senior Customer Success Manager,, Strivven Media
Thomas Jon Newton, Past Membership Director, Current: Senior Development Officer, Past: Girl Scouts Carolinas Peaks to Piedmont, Current: Pisgah Legal Services
Katherine Zimmerman, Admissions Manager, Outward Bound Services Group
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