Telephone Operator Cover Letter Sample

Dear Hiring Manager,

As a Telephone Operator with 3 years of experience in healthcare organizations, I apply with enthusiasm for this opportunity.

I am currently a Switchboard Operator at Sunnybank Health, where I am part of a 6-person operator team handling incoming and outgoing telecommunications activities for 3,500 employees over 4 sites. This involves placing outgoing calls, promptly fielding incoming calls and paging requests, connecting parties, and providing requested information.

In addition to excellent communication and analytical skills, I excel at calmly assessing calls to determine urgency, asking targeted questions to ascertain the relevant department, and transmitting efficient empathy to callers while steering them in the right direction.

Due to pandemic budget cuts, Sunnybank is scaling back its operator team for the next few months. I therefore seek a new full-time opportunity to support our healthcare heroes. After researching your hospital and online reviews in detail, I would be delighted to join your team!

Please find attached my résumé for your consideration. Thank you very much for your time. I look forward to hearing from you regarding next steps.

Yours sincerely,

Marc Parker