Patient Service Coordinator Resume Sample

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Patient Service Coordinator Resume Sample (Full Text Version)

Jussie Smollett

Address: 999, 99999, Renton, WA
Date of birth: 1999-19-01
Email address:
Phone number: 999-999-999


Dedicated patient service coordinator with extensive experience in technical, clerical and patient support. Proactive and committed to improving processes, achieving goals and employee development. Key strengths in leadership, problem solving, technology and prioritizing skills.


Workflow Management
Team Training and Supervision
Policy and Decision Implementation
Conflict Resolution
Time Management
Microsoft Office and Epic Proficiency
Experience in Handling Confidential Information
Well-versed on HIPAA Privacy Laws
Knowledge of Medical Terminology

Work experience

11/2016 - present, Patient Service Coordinator, Senior, Swedish Mercer Island Primary Care, Mercer Island, WA
  • Supervising everyday operations and perform duties such as overseeing staff, evaluating workflow effectiveness, delegating tasks and supporting program goals
  • Co-piloted staff meetings to coordinate workflow changes and improve processes
  • Generates productivity reports to show weekly and monthly progress and inspire working towards a common goal
  • Ensuring that there is sufficient staff and support by keeping track of employee time off, requesting float staff, and covering as needed
  • Assists in interviewing, hiring and training of new staff
  • Plans and organizes team-building events to boost morale, increase community awareness, and foster a sense of unity among the team
  • Acts as a resource person for other employees and the leadership team related to patient registration and care coordination
  • Orders office supplies and monitors expenditures
08/2015 - 11/2016, Patient Care Coordinator, Swedish Bellevue Primary Care, Bellevue, WA
  • Accurately collected, recorded and ensured distribution of patient information to appropriate staff
  • Ensured proper referrals and authorizations are in place at time of check in 
  • Performed clerical, scheduling and record keeping activities, often simultaneously, in support of patients and staff
  • Responds to daily influx of telephone-based and written communications from members and providers pertaining to patient's care, notices, and referrals
  • Provided information regarding financial policies, registration requirements and referral resources
  • Collected co-payments and balances when necessary
  • Facilitated the flow of documents between patient and providers by communicating with healthcare team members regarding the completion of care coordination activities
  • Trained and mentored new staff to improve knowledge, as well as monitored their performances
  • Assisted in new office setup while serving in between management, service providers and staff to ensure delivery of quality patient care
10/2005 - 07/2015, Patient Service Representative II, Virginia Mason Medical Center, Seattle, WA
  • Provided outstanding and compassionate patient service while efficiently coordinating admission process and release paperwork for more than 75 patients daily in the Hospital and Emergency Department
  • Coordinated switchboard answered and transferred calls to the Admitting Department
  • and provided general information for the hospital and the ER
  • Supported reimbursement through the collection and verification of demographic and insurance information from new and established patients, as well as obtaining and documenting organizational and federally mandated patient signatures
  • Assisted in improving processes and workflow before and after transitioning to a new office


09/2012 - 12/2015, International Studies, Seattle University, Seattle, WA

Bachelor of Arts Degree

Coursework in International Business and Economics (Microeconomics,


06/2009 - 06/2012, Shoreline Community College, Shoreline, WA

Associate of Arts Degree


Goal Oriented


Exotic vacations
Position Overview:

Patient Service Coordinator

The position of a Patient Service Coordinator is something that you can find pretty much exclusively in the healthcare services and hospitals industry. Therefore, the nature of the work is very specific and calls for people with some formal background in healthcare and medicine to perform it. In their purest form, the core responsibilities of Patient Service Coordinators consist of providing care to patients by developing, monitoring, and evaluating interdisciplinary care. They also educate patients and their families on different procedures, maintain quality service, and even educate co-workers through workshops, reviewing professional publications, and participating in professional societies. Great verbal communication as well as organizational skills are of fundamental importance.

Company Overview:
Swedish Medical Group

More commonly known as ‘Swedish’, is a healthcare services firm that operates in the city and general area of Seattle, Washington. The company employs more than 13,000 caregivers and 4,200 physicians. They have everything from clinics to health education programs under their belt, all committed to providing exceptional care to patients in the region. According to reviews by employees, the organization provides a lot of flexibility, with options for remote working, location benefits, and opportunities for growth. Something you may find people complain about is the fact that the management is not as involved as they should be when it comes to care provision.

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