Without you, your clients would be lost. And you would be lost without a persuasive concierge cover letter.
From coordinating transportation and reservations, to offering advice on itinerary planning, the hospitality sector relies on you for guest satisfaction. But to get the job you want, you need to show your best qualities in an engaging and professional way. Our guide, filled with the best writing tips, customizable templates, detailed examples, and real-life samples, is here to help you achieve exactly that!
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Keep reading to learn all about:
- How to craft a cover letter header & headline as a concierge
- Why tailoring your concierge cover letter is crucial
- What to include in your concierge cover letter introduction
- Ways to describe your key skills & accomplishments as a concierge
- How to give your concierge cover letter a persuasive conclusion
- Where to look for job opportunities for concierges
1. How to craft a cover letter header & headline as a concierge
The first step to take when writing a concierge cover letter is to create a well-formatted header and headline.
Your cover letter header will include all the necessary information about you (the applicant) and the company you're applying to (the employer), such as:
- Your name and professional title
- Your professional contact information
- The name & department of the company
- The address of the company
Here is an example of a well-formatted concierge header
Joe King, Professional Concierge
(123) 456-7890 | joeking@email.com | linkedin.com/in/joe-king
To: Super Stay Hotels
Hospitality & Concierge Department
1234 Street Address
Chattanooga, TN 37405
After your header comes your cover letter headline – a short title statement that helps to catch an employer’s attention.
This headline should include a keyword related to the position, an eye-catching number or trigger word, a powerful adjective or verb, and a promise that informs the employer the letter has been specially written for them.
Here is an example of a well-written concierge headline
My Top 3 Successes as a Concierge & How I Can Achieve Them at Your Company
Trigger Word/Number: 3 Successes
Keyword: Concierge
Adjective/Verb: Top, Achieve
Promise: Your Company
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2. Why tailoring your concierge cover letter is crucial
When you write a cover letter as a concierge, it's essential to make it as specific to the job you're applying to as possible. This is called tailoring your cover letter – when you include specific details that make the letter highly relevant to an exact employer.
To tailor your cover letter, you must research the company before applying, looking for key information like:
- What the company’s values are
- What skills the company looks for in an employee
- Who at the company will review your application
The last detail mentioned will help you to create a personalized greeting that addresses a specific person by name. Including this will indicate to the employer the level of effort you've put forth in the form of research before writing your cover letter.
Here are 3 examples of personalized cover letter greetings
- Dear Hiring Manager Jane Doe,
- Dear Ms. Jane Doe,
- Dear Head Concierge Rick Martin,
3. What to include in your concierge cover letter introduction
With the power of research on your side, you can now write a compelling introduction that impresses employers and convinces them to continue reading.
A concierge’s cover letter introduction should include:
- A brief overview of your professional history (years of experience, specializations, etc.)
- Insight into why you're applying & why you're a good fit for the job
- A mutual acquaintance (when possible) – including a mutual acquaintance can be tremendously helpful, as it shows the employer you have a trusted professional reference to offer.
Pro Tip: If you don't have a mutual acquaintance to name in your introduction, try connecting with relevant company employees or associates on LinkedIn. Even if you don't feel comfortable mentioning them in your cover letter, this can greatly help you to expand your professional network.
Here is an example of a compelling concierge cover letter introduction
Dear Hiring Manager Jane Doe,
I am a professional concierge with more than 6 years of experience managing large events at a 5-star resort. My former colleague and mentor, Mr. Jack Howard, was recently brought on as your company’s hospitality manager. Mr. Howard alerted me to the open position of concierge at your establishment and strongly recommended I apply.
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4. Ways to describe your key skills & accomplishments as a concierge
With your introduction out of the way, you'll now write the biggest section of your cover letter: the body paragraphs. A good concierge cover letter will contain between 2 to 4 body paragraphs that include specific, contextual, and quantifiable details about your most relevant skills & accomplishments.
Offering a high level of specificity in your cover letter helps the employer see the real-life value you can bring to their company.
Here are 6 excellent concierge skills to describe in a cover letter
- Transportation and travel arrangements
- Secretarial duties
- Customer conflict management
- Excellent time management
- Coordinating itineraries and reservations for guests
- Exceptional verbal communication
Here is an example of how to describe an accomplishment in a concierge cover letter
As a concierge at [Former Employer], my primary responsibility was arranging local transportation for guests visiting the city. My timely service and advice led to an increase in overall guest satisfaction from 89% to 96% in one year. Additionally, I was recognized by my former employer as the Concierge of the Year in 2021.
5. How to give your concierge cover letter a persuasive conclusion
You’ve almost made it to the end of your concierge cover letter, there’s just one step to complete – giving your cover letter a persuasive conclusion.
This conclusion needs to convince the employer to contact you promptly, including information such as:
- When you expect to hear from them
- How and when you can best be contacted
- When you plan to follow up
- A formal sign-off
Here is an example of a persuasive concierge cover letter conclusion
I am eager to learn more about this position and look forward to hearing from you within the next week about this opportunity. The best time to reach me is on weekdays between 7 a.m. to 4 p.m. at (123) 456-7890. If I have not heard back from you by next Wednesday, I plan to follow up that morning before 10 a.m.
Yours Truly,
[Applicant Name]
If you've ever wondered how a cover letter differs from a resume, this article will tell you everything about the key differences between the two.
6. Top resources for job-seeking concierges
With your concierge cover letter ready, there's only one more thing standing between you and your dream job — the actual job hunt. To make things a bit easier for you, we've prepared a list of valuable resources:
- Hospitality job boards: The hospitality sector is booming right now, and so are websites that cater to its needs, such as Leisurejobs, Hcareers, and Hotel Career.
- General job search platforms: But that doesn't mean that you should discount platforms that aggregate job postings from all industries like Indeed, Glassdoor, or SimplyHired.
- Recruitment agencies: Alternatively, you could turn to agencies that connect professionals with job opportunities based on their experience and location. For example, Hospitality Staffing Solutions, Hospitality Search International, or Patrice & Associate.
- LinkedIn: Or, you can reach out to potential employers directly through LinkedIn. This powerhouse of a platform also offers job search tools.
- Professional associations: Organizations like the Les Clefs d'Or, the National Concierge Association (NCA), or the Concierge News offer a wealth of resources of their own, including networking events, job listings, and training programmes.
- Courses & certifications: Keep working on your skills with online learning platforms like Coursera, Udemy, or edX to elevate your services.
At the end of the day, sending out job applications is not so much about quantity as it is about quality. So, make sure to give your concierge cover letter the love and attention it deserves. Good luck!
Concierge Cover Letter FAQ
The best way to stand out from the other job candidates is to personalize your cover letter for each job by mentioning specific details about the hotel or company and explaining why you're particularly interested in working there. You can also include a unique story or example that demonstrates your dedication to guest service excellence.
Focus on your interpersonal and customer service abilities. Try to provide specific examples of your experience handling guest inquiries, solving complex problems, and delivering personalized service. Mention any familiarity with reservation systems or guest management software, and highlight language skills or special certifications relevant to hospitality.
First, you need to review the job posting carefully and use keywords that match the qualifications and duties listed. For example, if the job description mentions "luxury hospitality experience" or "strong communication skills," integrate these phrases into your cover letter naturally. This not only helps tailor your application to the specific job but also ensures it performs well with applicant tracking systems (ATS).
Common mistakes include: NOT aligning your skills with the job requirements, writing a cover letter that's longer than one page, typos and grammatical errors. Luckily, the majority of these issues can be avoided by careful proofreading — something our cover letter builder does for you.
You can do so by highlighting by connecting them directly to the specific needs of the position. For example, if you have experience in a high-end hotel environment, specify how this background has prepared you to excel in a similarly prestigious establishment. Be sure to mention any relevant training, such as hospitality management courses or customer service certifications, and explain how these enhance your ability to deliver exceptional guest services.
