Business Process Analyst CV Sample

  • Hired by
  • Genpact
1M+ job seekers
Info icon This resume was contributed by one of our customers who got hired with Kickresume’s help.
Was this sample helpful? Rate us

Business Process Analyst CV Sample (Text version)

Julian Castro

Address: Castro 929, Dublin, Ireland
Date of birth: 1999-19-09
Email address:
Phone number: 999-999-999


A solution-driven and detail-oriented IT Professional with experience working with cross-functional teams in the data analysis, IT system analysis, operations and delivery of process innovation driving the attainment of business goals. Helping all kinds of business in their digital transformation journey for more than 3 years. Enthusiast of advance analytics, algorithms and models, mining big data, and machine learning.


09/2017 - 08/2018, MSc Business Analytics || H1, First Class Honors 1.1, National University of Ireland, Galway, Galway, Ireland
08/2008 - 07/2012, Computer Engineering || H 2.1,Second Class Honors, Kurukshetra University, India
  • Bachelor of Engineering in Computer Engineering From Kurukshetra University, India

Work experience

04/2016 - 08/2017, Business Data Analyst, Genpact, Noida, India

• Worked with the business and functional users to analyze client's requirements. Identified challenges within the project(s) and devised software solutions in conjunction with technical staff.

• Analyzed the historical data for the incidents reported and the reoccurring issues. Presented this data to the business stakeholders to identify trends and opportunities for the improvement using SAP BI and ServiceNow Reporting.

• Created dashboards using MS Excel and Tableau. Presented the finding to the business stakeholders and identified the areas of process improvement.

• Lead Post Incident Review (PIR) meetings for Critical Problem Records and for any recommended Problem Records.

• Provided expert guidance to all support teams within IS and assist in their training and knowledge development.

• Implemented the shift-left approach while working with the Continuous Improvement team. Drove the standardization of processes hence leading to faster resolution of the incidents. Achieved overall reduction in MTTR time by 12%.

02/2015 - 03/2016, Technical Consultant, Genpact, India

• Extensively worked in maintenance and enhancement of back-end applications of core insurance and wealth management.

• Provided production support including triage, troubleshooting, root cause analysis and resolution including post-release analysis, reporting, and monitoring.

• Experienced in Handling Change Request Management and implemented the change effectively by using change management process

• Wrote SQL Queries, complex stored procedures and troubleshot failed SQL jobs.

• Worked with developers, QA, and the business to understand the environment, design improvements and to implement them.

• Implemented continuous service improvement plans to identify application issues and risks in timely manner.Implemented appropriate mitigation and contingency plans.

• Was involved in the improvement of existing documentation system and creating new documentation, resulting in reduced labor costs totaling 1.5 million dollars annually via increased efficiency of front-line analysts in resolving complex issues.

11/2013 - 09/2014, Performance and Capacity Analyst, Beno Support Pvt Ltd, India

• Administered the IT infrastructure and the core business applications.

• Experienced in managing both low and high severity incidents across the entire incident life-cycle in accordance with availability, resolution and restoring SLAs.

• Compiled reports, generated graphs for both performance and productivity.Determined if root cause analysis is required and initiated Problem Management.

• Identified reoccurring issues. Worked with IT & Business partners to remediate using the problem management process.

Skill Summary

Machine Learning , AI
R, Python,Java
Tableau, IBM SPSS & Watson
MS Office, Visio
Process Improvement
ITIL , Problem Management, Change Management
Agile, Lean , Scrum
Design Thinking


SAP BW Data Modelling & ETL: created Info Objects showing data and data targets from retail industry; designed Info Cube to store and report data; performed ETL into Data warehouse.

Developed a prediction model for predicting Bitcoin price using Twitter Sentiment Analysis

Tools and technologies Used: R, Python, LSTM, Machine Learning, Tableau, IBM SPSS and XL Miner.

Data Visualization using Tableau: Implemented the data visualization dashboard for the mode of transport used by people in Dublin City dataset; designed the dashboard with best practices and obtained the greater insights.

Analysis-Spreadsheet Modelling & Decision-Making Project (Business Analysis): Used Microsoft Excel formulas to analyse complex problems from functional areas of management, including marketing, operations, and human resources. Used Advanced Excel Options—Solver for optimal choice.


Customer Driven


04/2018, SAP BW, ERP4Students
Machine Learning Coursera, Stanford University
01/2017, Cisco Certified Network Associate, Cisco


09/2017, Student Volunteer, National University Of Ireland,Galway
  • Recipient of NUI Galway ALIVE President's Award for Student Volunteering,
  • Recipient of Societies Leadership Award
Position Overview:

Business Process Analyst

A Business Process Analyst (BPA) is a specialized Business Analyst, who focuses on “thinking processes”. They draw on inferences from product details and connect them to a bigger picture by considering a firm’s goals in identifying possible process improvements. Usually, a BPA has the ability to order and structure a large amount of information within a procedural framework. They have knowledge of process mapping and business reengineering. They need these skills to facilitate workshops, create procedural documents, and presenting new process designs to stakeholders or their supervisors. An average UK salary for a BPA oscillates somewhere around £37,500 and can go all the way up to £80,000.

Company Overview:

Genpact is a worldwide professional services company, at the forefront of driving digital-led innovation and digitally-enabled operations for their clients. With experience gathered from working with multiple of their Fortune 500 clients, they deduced the most efficient method to design, create solutions, and solve problems is with data analytics. As any leading firm, working here means you get a lot of space to grow professionally, with many opportunities and projects to partake in. Their pay and benefits are also adequately rewarding but do not increase at as constant of a rate as elsewhere. But that is, of course, because it is already quite high.

Similar Job Positions

Investment Advisor Bookkeeper Facilities Manager Insurance Agent Finance Analyst Business Development Procurement Investor Front Desk Receptionist Consulting Enterpreneur Account Manager

How to write your own Business Process Analyst resume?

1. Showcase the basis for your qualifications

Being a Business Analyst requires one to have many skills that have to be well-developed from the ground up. This means that every successful applicant should have received good quality instruction on data analysis, interpretation, and reporting. 

This is all something that can be well-taught in any good institution of higher education. Hence, if you boast a good diploma or certificate that laid the foundation to you being able to approach all problems without issue, definitely include it in your resume. It will show the recruiters you aren’t likely to make any “beginner” mistakes. Formal credibility may often seem redundant nowadays, but good recruiters will always appreciate it.

Business Process Analyst Education Example

  • "MSc Business Analytics || H1, First Class Honors 1.1 / National University of Ireland, Galway, Ireland (09/2017 – 08/2018)"

  • "Computer Engineering || H2.1, Second Class Honors / Kurukshetra University, India"

2. Point out how you can go about working on a project

Business Managers are likely to be among the group of people hiring new BPAs. These people usually like to know what exactly they will work with then they hire a person and how that person would deal with their commands.

This requires you to draw out the ways, strategies, and tools you would use when having to deal with a request from a supervisor. Creating a list of your strengths and tools which you are able to use in your resume will help in visualizing what your supervisors can expect you to be like once hired. With luck, you will be exactly what they need.

Business Process Analyst Strengths Example

  • "Analytical, Leadership, Customer-Driven, Team-working"

3. Support your application with evidence

Nothing can really as accurate and truthful of an account to your capability than your practical experience and successes. Therefore, be sure to write down the activities you undertook and contributed to their success. Furthermore, be sure to include extra documentation describing how exactly you did that. Ideally, you want this to be produced independently, not by you. Collect references, data reports, and other things which can serve as evidence to you really being a viable and valuable worker.

Related Business Resume Samples

Related Administration Cover Letter Samples

Let your resume do the work.

Join 1,300,000 job seekers worldwide and get hired faster with your best resume yet.

Sign Up