Technical Support Engineer at Xeneta Resume Sample

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Technical Support Engineer at Xeneta Resume Sample
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Technical Support Engineer at Xeneta Resume Sample (Full Text Version)

Colby Covington

Address: 999, 99999, Oslo, Norway
Nationality: French
Date of birth: 1992-14-04
Email address: hello@kickresume.com
Phone number: 999-999-9999

Languages

French
English
Italian
Norwegian

Skills

Languages
PHP
SQL
C++
JavaScript
HTML / CSS
Softwares
SQL Server
SalesForce
Atlassian Jira / Confluence
MS Office / LibreOffice
Active Directory
OS
Windows ( XP to 10 )
Linux
Android
Mac OS
Soft skills
Communication
Teamwork
Flexibility
Learning capacity

Education

09/2010 - 06/2012, IT HND, University of Technology of Bordeaux, Bordeaux, France

First level education on all areas of IT including : Programming in various languages, Project management, Teamwork, Communication, Legal, etc.

09/2007 - 06/2010, Baccalauréat ( 'A' Levels ), Lycée Maine de Biran, Bergerac, France

Baccalauréat SSI French equivalent of A' levels in Mathematics, Physics and Engineering Sciences

Experience

07/2017 - present, Support Engineer, Xeneta AS, Oslo, Norway

Building a brand new and scalable support architecture for a fast growing company and custom reports for specific customers.

07/2016 - 06/2017, Technical Support Analyst, Blue Tree Systems Ltd, Galway, Ireland

Providing phone and ticket support to Blue Tree Systems customers.

Technical analysis including: Research in previous cases, Active Directory management, SQL queries to databases, etc.

06/2014 - 06/2016, SAP Business ByDesign Support engineer, SAP SSC (Ireland) Ltd, Galway, Ireland

CPL Solutions Ltd. Onsite for SAP SSC (Ireland) Ltd. Galway, Ireland.

Providing phone and ticket technical support to SAP Business ByDesign Customers. Including solution search in internal documentation, technical analysis, efficient interfacing between developpers and end customers.

09/2013 - 05/2014, French EA Gaming agent, Concentrix Ltd, Belfast, United Kingdom

Providing phone and email technical support to French speaking EA customers.

04/2012 - 06/2012, Intern, Les Papillons Blancs de Bergerac, Bergerac, France

Work placement Les Papillons Blancs de Bergerac, Bergerac, Dordogne (24), France. Work on the website of a charity providing jobs to mentally deficient people

Hobbies

Languages
History
Cooking

Cognitive traits

Planning Speed - 91%
Distraction - Freedom from Distraction (Speed) - 79%
Flexibility in Multitasking - 73%
Planning Efficiency - 64%
Processing Consistency - 51%

Emotional traits

Social traits

Learning from Mistakes Well - 89%
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