Senior Service Manager v spoločnosti Fazer

Zamestnaný/á vo firme

As a Senior Service Manager, you may be seeking inspiration to enhance your CV and effectively showcase your skills and accomplishments. We are delighted to share this successful Senior Service Manager resume sample that played a pivotal role in jump-starting a real job seeker's career with Fazer. With their kind permission, we are excited to share this exceptional resume with our readers. Feel free to utilize this resume template for free or personalize it to align with your unique qualifications and experiences using Kickresume's job-landing CV maker.

Rewrite Sample with AI
1M+ úspešných uchádzačov
Tento vzor životopisu nám poslala skutočná osoba, ktorá získala prácu s pomocou Kickresume. Vytvoriť životopis alebo upraviť tento vzor životopisu.
Bol tento vzor užitočný? Ohodnoť ho!

Senior Service Manager v spoločnosti Fazer (textová verzia)

David Barnes

Address: Street 1, Canada
Email address:
Phone number: 999-9999


More than ten years of experience in solving customer needs, developing new services and new ways of doing things. Focused on developing customer experience in sales, marketing and customer service.

My key skills are:

  • Digital Services
  • Business Development, planning and execution
  • Sales & Marketing

Work experience

11/2021 - present, Senior Service Manager, Fazer, Vantaa
  • Planning and development of B2B sales systems (eCommerce, CRM, Marketing Automation)
  • System architecture, API's, backlog management and roadmapping
12/2018 - 10/2021, Digital Development Manager, Vattenfall, Helsinki / Stockholm
  • Developed the digital landscape and roadmaps for online and marketing automation in consumer sales
  • Collaborated with cross functional teams to increase client participation and effectiveness
  • Main responsibilities eCommerce, Customer Self Service and Marketing Automation
02/2016 - 11/2018, Business Service Manager, GS1 Finland, Helsinki
  • Service concepting and development with customers
  • Service portfolio management and international cooperation
  • Digital Asset Management service development and launch
06/2014 - 01/2016, Product Manager, Digital Services, VV-Auto Group, Vantaa
  • Business owner for service and product eCommerce channels
  • Planning and follow-up on digital marketing
  • Redesigned Master Data Management process
08/2010 - 06/2014, Product Manager, Volkswagen Aftersales, VV-Auto Group, Vantaa
  • Increased our key service segments customer retention by 4 pp
  • Planned and executed our new customer marketing concept
  • Increased accessories sales per car by 11 %


08/2002 - 07/2008, Master of Science (Econ. & Bus. Adm.), Helsinki School of Economics, Helsinki

Marketing, Accounting, Economics

Master’s thesis: Customer Relationship Management


Professional Skills
Other Skills
Adobe PS, InDesign
Jira / Confluence / Azure DevOps


  • Agile Methodologies, Vattenfall
  • Service Design, Aalto PRO
  • K Digital Academy, Dentsu Aegis Network
  • eCommerce training, Finnish Commerce Federation
  • Project Management Fundaments, HP Education


  • Planning Digital Services roadmaps and initiatives to achieve strategic goals.
  • Taking eCommerce in-house from external partner. Service design, customer needs mapping and future proofing for increasing online sales,
  • Mapping Marketing Automation state, classifying development needs and planning for a new operating model,
  • Developing and launching a new service and pricing model for FMCG and Retail Grocery industries in 9 months.
  • I was responsible for the process, sales and development of Audi, SEAT and Volkswagen eCommerce channels.
O pozícií:

As a Senior Service Manager at Fazer, you will play a crucial role in ensuring exceptional service delivery and customer satisfaction. Leading a team of service professionals, you will oversee the planning, execution, and continuous improvement of service operations. Your responsibilities will include managing client relationships, resolving escalated issues, and implementing service strategies to meet business objectives. The ideal candidate should have a strong customer-centric mindset, exceptional leadership skills, and a proven track record in managing service teams. With your expertise, you will contribute to Fazer's reputation for outstanding service and contribute to the company's overall success.


O firme:

Fazer is a well-established company renowned for its expertise in the food industry. With a rich heritage spanning over a century, Fazer is known for producing high-quality food and confectionery products. The company's diverse portfolio includes bread, biscuits, chocolates, pastries, and ready-to-eat meals. Fazer is committed to sustainability and responsible sourcing, ensuring the use of ethically sourced ingredients. With a focus on taste, quality, and innovation, Fazer continues to delight consumers with its wide range of delicious and wholesome food offerings. The company's dedication to excellence has earned it a strong reputation and a loyal customer base.

Uprav si tento vzor v našom online editore.

Nech sa tvoj životopis napíše sám - pomocou AI.

Kickresume’s AI Resume Writer can generate a great first draft of your resume in seconds. Simply enter your job title and let artificial intelligence help you get started.
Vytvoriť životopis pomocou AI Nech sa tvoj životopis napíše sám - pomocou AI.

Súvisiace vzory životopisov — manažment

Výkonný účtovník ukážka životopisu
Výkonný účtovník ukážka životopisu
Výkonný náborár príklad životopisu
Výkonný náborár príklad životopisu
Príklad životopisu vedúceho predaja
Príklad životopisu vedúceho predaja

Súvisiace vzory motivačných listov — manažment

Príklad sprievodného listu manažéra podujatia
Príklad sprievodného listu manažéra podujatia
Príklad sprievodného listu manažéra zmien
Príklad sprievodného listu manažéra zmien
Spriaznený projektový manažér ukážka sprievodného listu
Spriaznený projektový manažér ukážka sprievodného listu

Chceš ísť na istotu?

Pridaj sa k viac ako 2 500 000 uchádzačom a vytvor si životopis, ktorý ti pomôže uspieť.

Registrovať sa
Nauč sa písať skvelý životopis, ktorý ťa dostane na viac pracovných pohovorov.