Hilton Front Desk Resume Sample

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Hilton Front Desk Resume Sample (Full Text Version)

Alexis Gallagher

Address: Myrtle Street, 99999, Manchester, NH, United States
Nationality: Caucasian
Date of birth: 1993-01-11
Email address: hello#kickresume.com
Phone number: 999-999-9999

Profile

A highly motivated individual seeking a place within the customer service industry that provides an encouraging atmosphere with opportunity for advancement. Accurate and efficient in data entry as well as general operations.

Work experience

present, Professional Cleaner / Team Leader, Freedom Cleaners LLC, Manchester, United States
  • Responsible for training new cleaners
  • Paying close attention to detail
  • Time management
2015 - 2017, Desk Agent, Prime zenith Hospitality LLC, Manchester, United States
  • Greeted all guests in a courteous and professional manner.
  • Registered guests and issued key cards.
  • Assist with room booking, changing and cancellation of reservations.
  • Implemented high impact sales and marketing initiatives, resulting in increased occupancy and profitability.
  • Created resolution and reduced guest complaints by 30%.
2012 - 2015, Team Member / Trainer, D'Angelo's Grilled Sandwiches, Manchester, United states
  • Represented with a warm and welcoming attitude.
  • Maintain Front of counter to exceed time limits.
  • Ensure compliance with all food safety and sanitation guidelines.
  • Trained new employees quarterly.
  • Ensured point of sale and all cash handling procedures.
  • Maintained clean and comfortable environment for guests, both inside and out.
  • Monitor guest feedback and improved correction of guest dissatisfaction.
  • Developed highly empathetic guest relationships and earned reputation for exceeding sales goals by 27%.

Education

2008 - 2009, Manchester High School, Manchester, United States
2009 - 2010, Virtual Learning Academy, Exeter, United States

Skills

Creative
Photoshop
Paint-Shop Pro
Web Design
Photography
Other
Conflict Resolution
Customer Service
Background Checking
Transportation
Personal Vehicle
License - OPR

Strengths

Computer Skills
Editing software
IOS
Android
Reliable
Word Document
Excel
Mac OS
Always on time
Attention to detail

Volunteering

present, Sponsor and advocate, Austin17House, Brentwood, united states

The Taylor Rose Memorial Ride

Hobbies

Getting lost in a good book
Capturing moments
Every kind of sport
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