Customer Success Manager Resume Example

Enhance your career prospects & learn how to improve your resume with this easily editable Customer Success Manager resume example. Copy and paste this resume sample for free or rewrite it directly in our sleek resume maker.

Crea il Mio CV
Più di un milione di persone che cercano lavoro
Questo CV è stato scritto da uno dei nostri esperti redattori di CV specificamente per questa posizione. Crea il tuo nuovo CV ora. oppure modifica questo esempio di CV.
Questosample h ti è stato utile? Dagli un voto!
Media: 4.8 (4 voti)

Customer Success Manager Resume Example (Versione Testo Intero)

Ulrik Hjorth

Address: Westzaanstraat 10, 1013 NG, Maastricht, Netherlands
Email address: ulrikhjort@gmail.com
Phone number: 0489 58 66 77

Profile

Knowledgeable and performance-driven Customer Success Manager with a wealth of experience in managing multiple accounts, increasing sales and revenue, developing client on-boarding processes, and organising various professional events and meetups. Possess strong customer orientation, great communication skills, excellent problem-solving skills, and significant ability to successfully lead and manage a group of people.

Work experience

10/2017 - 02/2019, Customer Success Manager, Be-IT Resourcing, Inc., Maastricht, Netherlands
  • Worked with colleagues on the development, implementation, and maintenance of customer first culture; maintained the business for over 50 existing accounts across the Maastricht area.
  • Organised meetups and various events; supported clients and using own knowledge and expertise resolved any problematic issues.
  • Generated market research to identify business trends, provided business updates to existing clients, and conducted customer feedback in order to discover potential areas of improvement.
  • Increased sales by 25% in 2018 by implementing a new sales strategy and original email marketing campaign.
  • Recognized by executives and ranked as a #1 Manager at the company.
06/2016 - 09/2017, Customer Success Manager, Ascensos, Inc., Maastricht, Netherlands
  • Managed client on-boarding processes, ensuring that their expectations and goals were fully met.
  • Developed new customer training sessions, conducted webinars and workshops for new clients.
  • Collaborated with the Marketing Department on new promotional campaigns in order to generate awareness.
  • Ensured all-time positive customer experience by communication and maintaining professional relationships.
  • Awarded Employee of the Month twice for performing great work.

Education

09/2015 - 05/2016, International Business Management, Maastricht University, Maastricht, Netherlands

Master's degree

Activities: Business Club, Economics Society

09/2011 - 05/2015, International Business Administration, Erasmus University, Rotterdam, Netherlands

Bachelor's degree

Clubs and Societies: Economics Society, European Society, Football Team

09/2009 - 06/2011, IB Diploma Programme, Birkerod Gymnasium, Birkerod, Denmark

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 6 subjects)

Skills

Languages
Danish
English
German
Computer Skills
Microsoft Office
Gainsight, ChurnZero
ClientSuccess, Totango
CustomerGauge
Interpersonal Skills
Customer Orientation
Communication Skills
Leadership Skills
Teamwork
Time Management

Volunteering

09/2013 - 05/2015, Class Representative, Erasmus University, Rotterdam, Netherlands

Certificates

08/2016, Cisco Customer Success Manager Specialist, Cisco Systems, Inc.

Hobbies

Exploring distant lands
Capturing moments
Football
Modifica questo modello utilizzando il nostro strumento per la costruzione del CV.

Qual è il tuo punteggio del CV?

Il nostro strumento di analisi del CV paragona il tuo CV con i migliori nel nostro database. Analizza il tuo CV alla ricerca di problemi e scopri il tuo punteggio del CV.
Dai un punteggio al mio CV ora

Modelli di CV connessi a Management

IT Manager Resume Sample
IT Manager Resume Sample
New York University Associate Director Resume Sample
New York University Associate Director Resume Sample
Digital Marketing Coordinator CV Sample
Digital Marketing Coordinator CV Sample

Modelli di Lettere di Presentazione Relazionati a Manager di Relazione alla Clientela

Customer Relationship Officer Cover Letter Example
Customer Relationship Officer Cover Letter Example
Business Relationship Manager Cover Letter Example
Business Relationship Manager Cover Letter Example
Customer Success Manager Cover Letter Example
Customer Success Manager Cover Letter Example

Lascia che il CV faccia il suo lavoro.

Unisciti a più di 1,300,000 persone che cercano lavoro in tutto il mondo e fatti assumere più velocemente con il tuo miglior CV.

Registrati
resume