Customer Success Manager Resume Example

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Customer Success Manager Resume Example (Full Text Version)

Ulrik Hjorth

Address: Westzaanstraat 10, 1013 NG, Maastricht, Netherlands
Email address: ulrikhjort@gmail.com
Phone number: 0489 58 66 77

Profile

Knowledgeable and performance-driven Customer Success Manager with a wealth of experience in managing multiple accounts, increasing sales and revenue, developing client on-boarding processes, and organising various professional events and meetups. Possess strong customer orientation, great communication skills, excellent problem-solving skills, and significant ability to successfully lead and manage a group of people.

Work experience

10/2017 - 02/2019, Customer Success Manager, Be-IT Resourcing, Inc., Maastricht, Netherlands
  • Worked with colleagues on the development, implementation, and maintenance of customer first culture; maintained the business for over 50 existing accounts across the Maastricht area.
  • Organised meetups and various events; supported clients and using own knowledge and expertise resolved any problematic issues.
  • Generated market research to identify business trends, provided business updates to existing clients, and conducted customer feedback in order to discover potential areas of improvement.
  • Increased sales by 25% in 2018 by implementing a new sales strategy and original email marketing campaign.
  • Recognized by executives and ranked as a #1 Manager at the company.
06/2016 - 09/2017, Customer Success Manager, Ascensos, Inc., Maastricht, Netherlands
  • Managed client on-boarding processes, ensuring that their expectations and goals were fully met.
  • Developed new customer training sessions, conducted webinars and workshops for new clients.
  • Collaborated with the Marketing Department on new promotional campaigns in order to generate awareness.
  • Ensured all-time positive customer experience by communication and maintaining professional relationships.
  • Awarded Employee of the Month twice for performing great work.

Education

09/2015 - 05/2016, International Business Management, Maastricht University, Maastricht, Netherlands

Master's degree

Activities: Business Club, Economics Society

09/2011 - 05/2015, International Business Administration, Erasmus University, Rotterdam, Netherlands

Bachelor's degree

Clubs and Societies: Economics Society, European Society, Football Team

09/2009 - 06/2011, IB Diploma Programme, Birkerod Gymnasium, Birkerod, Denmark

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 6 subjects)

Skills

Languages
Danish
English
German
Computer Skills
Microsoft Office
Gainsight, ChurnZero
ClientSuccess, Totango
CustomerGauge
Interpersonal Skills
Customer Orientation
Communication Skills
Leadership Skills
Teamwork
Time Management

Volunteering

09/2013 - 05/2015, Class Representative, Erasmus University, Rotterdam, Netherlands

Certificates

08/2016, Cisco Customer Success Manager Specialist, Cisco Systems, Inc.

Hobbies

Exploring distant lands
Capturing moments
Football
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