Senior Technical Support Specialist
As a Senior Technical Support Specialist, your main mission will be to make sure that the company's networks, desktops, laptops, etc. are working properly and if not, you'll be responsible for fixing it and resolving any IT-related issues. Besides that, you will also spend a lot of your work time on the installation, configuration, and maintenance of various software and hardware, providing technical support to colleagues and customers, and completing regular systems backups. Therefore, to become a good technical support employee, you should be able to demonstrate your skills and experience in computer science and knowledge of various computer systems.
Based on various employee reviews and ratings, this famous cell-phone service company is a great place to work, especially if you are a technology enthusiast. Not only they offer benefits like awesome health and dental insurance and childcare subsidy, but you can also receive stock options and will get amazing cell-phone-related perks. The organizational culture at T-Mobile is laid-back and full of people who are good team players. Moreover, if you decide to apply and get a job there, you'll be working for one of the highest-rated CEOs in the world, John Legere, who got an incredible 96 percent approval rating from employees.
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How to write your own Sr. Technical Support Specialist resume?
1. Choose a readable font
Remember, your resume is not the best place to experiment. What's more, it can be as good as you want but it doesn't matter if the hiring managers can't read it. That's the main reason why picking the right font is important, although it may sound trivial. Try to stick to professional and well-established fonts, such as Calibri, Times New Roman, Georgia, Arial, etc. and they will do a lot for your resume. On the other hand, avoid fonts that look childish or are very hard to read, for example, Bradel Hand ITC, Vivaldi, and Kristen ITC.
2. Divide your skills into subsections
For this and some other IT-related positions, the skills section is actually one of the most important parts of a resume. It's usually one of the first things the recruiters will look at when they are looking for a person with certain abilities or knowledge of specific software. That's why making it as good as you can is essential. So how to create a perfect skills section? First of all, stay relevant and only include skills which you feel are important. Secondly, divide them into small subsections based on the type of skills. Finally, support the skills with specific examples in other parts of your resume.
Senior Technical Support Specialist Skills Example
"Microsoft OS - Windows 7, Windows 10"
"Microsoft Office - Office 2013/16, Office 365, Skype for Business"
"WAN / LAN - TCP/IP, 802.11, VLAN'sSubneting"
"Hardware - Desktops / Laptops, Cisco Routers / Switches"
3. Include important certifications
Your resume should create a complex image of you as a potential employee so you should not only focus on a few parts of it and leave others behind. The smaller sections can actually significantly boost your chances of getting hired, you just need to know what to mention and how to mention it. For instance, in the case of certificates, things that are directly related to the position you are applying for are a big plus and ought to be definitely included. After putting all relevant certificates and licenses together, place this section right after the education or skills part. The certificates section of a resume above provides a great example of how to do it.
Senior Technical Support Specialist Certificates Example
"Cisco CCNA (200-120) Online Course / Udemy (9/2015)"
"Computer Networks Certificate / Coursera (04/2013)"
"Administering Cisco Unified Communications / Global Knowledge (05/2016)"