Basic Resume Template

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Alex Laurens

Email address: hello@kickresume.com
Phone number: 555-555-5555

Resume objective

Client-oriented and motivated Computer Support Specialist offering excellent communication skills and the important ability to function well both independently and in fast-paced team environments. With 4 years of relevant experience paired with a well-developed field expertise, Alex is looking for a Computer Support Specialist job within a forward-moving company.

Work experience

07/2016 - 07/2020, Computer Support Specialist, PGT Technologies, LLC, Pittsburgh, PA, United States
  • Provided professional technical support to clients and resolved any IT-related problematic issues.
  • Tested software and pro-actively participated in the development of multiple applications.
  • Maintained various hardware, configured wireless and scanner equipment, and updated existing computer systems.
  • Collaborated with colleagues on the improvement of customer satisfaction with provided services - increased the satisfaction by 15% within just one year.
  • Won the Employee of the Year Award once for constantly executing perfect work.

Education

09/2012 - 05/2016, Computer Science, Carnegie Mellon University, Pittsburgh, PA, United States

GPA: 3.98 (Top 3% of the Program)

Clubs and Societies: Business Club, Math Society, TEDx Club

09/2008 - 05/2012, High School, Hyderabad Public School, Hyderabad, India

Graduated with Distinction (Grade 1 - A/excellent equivalent in all subjects)

The 2011 Principal's Award winner for representing the school at multiple engineering competitions

Extracurricular Activities: Computer Club, Engineering Society, Math Society

Skills

Languages
Hindi
English
French
Software Skills
MS Office
Iolo System Mechanic
Ashampoo WinOptimizer
Freshdesk
LiveAgent
Soft Skills
Accuracy
Detail-oriented
Communication Skills
Good Team Player
Problem-solving
Time Management

Volunteering

09/2014 - 05/2015, Class Representative, Carnegie Mellon University, Pittsburgh, PA, United States

Certificates

05/2020, Microsoft Certified Desktop Support Technician, Microsoft Learning

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