Senior Operations Manager at Wipro Resume Sample

Hired by: Wipro

Learn practical tricks for your resume by reworking this Senior Operations Manager at Wipro resume sample. This particular resume helped a real person land a job at Wipro. That job seeker allowed us to share their resume with you. Copy and paste this resume example at no cost or alter it with ease in our job-landing resume maker.

Rewrite Sample with AI

Reviewed by Tomáš Ondrejka

Co-Founder and CMO

Created with

Previous sample

Senior Operations Manager at Wipro Resume Sample

Created with

Next sample

Previous sample

Next sample

This resume sample was contributed by a real person who got hired with Kickresume’s help. Create your resume now or edit this resume example.

Was this sample helpful? Rate it!

Average: 4.9 (24 votes)

Senior Operations Manager at Wipro Resume Sample (Full Text Version)

Adrien Wall

Email address: hello@kickresume.com

Phone number: 555-555-5555

What I Will Bring

Senior Manager Operations

Six Sigma Lean & Green Belt Certified

A performance driven Operations & People champion with growing leadership skills, Domain expertise, Projects and Record of achievements in running businesses smoothly & Cost effectively

Top Achievements - FY 2019 YTD

Revenue | New Business | FTE saved | Attrition %

+ 8.31% | 1 | 10 | ~7%

Top Achievements - FY 2018

Revenue | New Business | NPS | Attrition %

+ 5.66% | 1 | 7 | ~13%

Skills Gained

Operations Soft Skills

Growing Leader

Business Acumen

People Management

Service Delivery

Client & Communication

Forecasting

Project Management

Transitioning

Training & Development

Decision Making

Budgeting & Billing

PeopleSoft & HR Tools

Microsoft Office etc...

Domain Expertise

Commercial Lending

Loan Originations

Doc. Review & Servicing

Loan Syndication

Loan Administration

Default Underwriting

Mortgage Foreclosure

Mortgage Lending

Mortgage Servicing

Work History - 12.5 years

07/2017 - present, Senior Manager Operations, Rapid Mile Business Solutions Private Limited, Gurgaon, India

Team Size: 146 FTE`s (6 teams)

Shop: Commercial Loan Origination|Lending & Servicing

Leading & Executing the Service delivery, Progressed in NPS from 5 to 7. Successfully transitioned & signed off on 2 new businesses of 31 FTE`s in 2018 & 2019 & increased the company revenue by 12.84%.

Achieved 1.13% of revenue growth in the ongoing business through MSA finalizing, Streamlining of SOP & Service agreement etc..

Improved quality scores from`89% to >95%. Reduction in attrition from `21% to <10%

Created strong connect & trust with the Client & delivering business with zero surprises

05/2015 - 08/2017, Operations Manager, Genpact India Private Limited, Jaipur, India

Team Size: 85 FTE`s (5 teams)

Shop: Commercial and Mortgage Loans - Origination & Servicing

Streamlined & Executed daily operations & Delivery. Delivered projects like saving 21 FTE`s cost, Reduction in Exception rate from `17% to < 10% etc...

Up Skilled & coached FLM`s & respective team on challenges to ensure unaffected service delivery.

Achieved 8 points in the NPS, raised a new milestone in quality & productivity, Reduced & sustained attrition level < 12% & Awarded as a "People Champion"

06/2013 - 10/2014, Team Leader, Altisource Business Solutions Private Limited, Mumbai, India

Team Size: 33 FTE`s (2 teams)

Shop: Title Search Services - Foreclosure|Default Loan Underwriting

Started with new project with 44 FTE`s and reached to 110 + in an year. Did knowledge transfer & complete business setup including UAT of application, Floor & system setup, Hiring, Training, New hire integration, Mentoring etc...

Later managed direct 33 reportees and their performances.

Created a in house team of trained searchers and saved 2-3 days TAT & Searches cost to company and Increased the productivity by ~10%

03/2012 - 04/2013, Process Supervisor, Deutsche Bank Operations International, Jaipur, India

Team Size: 27 FTE`s (Jaipur & Bangalore)

Shop: Loan Operations - Set up|Lending & Syndication

Transitioned 32k loans from ABN AMRO. Did UAT of application & other system, Hiring, Training, Workflow management, Mentoring, Performance management, Reporting, etc...

Completed a Kaizen project in automating & standardize the Global Workflow process

04/2008 - 03/2012, Senior Team Member, Bank of America, Gurgaon, India

Processed Loan syndication | Loan servicing | Doc. Review | Loan booking & Administration and grown to QA & SME role

12/2006 - 04/2008, Executive, Ge Money, Gurgaon, India

Credit Cards queries & escalation handling

Education

Bachelor of Commerce, Delhi University, New Delhi, India

Certified Projects

RPA In Progress***

Green Belt - Re-engineering in lending process - Reduction in exceptions (~17% to ~8%)

Kaizen - Time reduction in workflow process - Standardized & Automated process

Yellow Belt - Ready Reckoner for query resolution - Increased quality & productivity

Yellow Belt - Productive Utilization Tool - Converted Non-Productive hours to Productive

5`s Lean - Standardization of Share Drive - Load reduced from ~29gb to <7gb

Awards Journey

People Champion Trophy - Attrition Reduced from 17% to <9% FY 2016, Genpact

Annual Silver -People & Operations Excellence, Genpact

Kaizen - Global Workflow Standardization, Deutsche Bank

Gold - SOP Streamlining & Yellow Belt, Bank of America

Silver - Setting higher standards in CTP & CTQ, Bank of America

Bronze - QC`d 601 cases with 99.71% accuracy & QA Streamlining, Bank Of America

Other Certifications

09/2016, Lean & Strategic Thinker, Genpact

09/2015, Banking Domain, Genpact

07/2015, Hiring & Training Expert, Genpact

08/2011, Credit Lending Expert, Bank Of America

Last But Not least

Next Job Stability 5+ years - 100%

Smart Work - 95%

People Coach - 100%

Work & Personal Life Balancing - 80%

Edit this sample using our resume builder.

Edit Sample

Let your resume write itself — with AI.

Kickresume’s AI Resume Writer can generate a great first draft of your resume in seconds. Simply enter your job title and let artificial intelligence help you get started.

Create Resume With AI