Customer Success Manager at Descartes Systems Cover Letter Sample

Dear Hiring Manager,

As a Customer Success professional who want to pursue a career in supply chain and logistics systems, you will find that my background and expertise will be a great asset to Descartes in the Customer Success Manager role.

Below are some highlights on why I’m an excellent match at Descartes:

• With an average NPS score of 9.25, I have the highest rating in my entire Customer Success team of 25.
• I current work at a B2B SaaS company that focuses on Export/Import Regulatory Compliance for Supply Chain. As a Customer Success Associate, I onboard new clients, responsible for renewals and retentions, and act as a client advocate to ensure that all clients needs are met.
• Besides Customer Excellence, I am all about growing the account and driving new revenues. In the past year, I have helped our sale team push and grow two $20,000 accounts into $100,000+ accounts.
• I have lived and worked in Asia, Africa, and North America. I am culturally aware and take pride in being able to connect with people from different parts of the world. I have worked in both public and private sectors, and I can connect with a wide range of stakeholders from local beneficiaries, government officials to senior executives.

Also, as a person who has a degree and background in supply chain, I find the Descartes end-to-end supply chain solutions comprehensive and amazing. Not only will I be able to contribute to your growth and customer success immediately but I also find that there will be a lot of opportunities for growth in the future. I welcome the opportunity to discuss my offerings with you in a more personal setting and match them towards accomplishing your objectives.

Thank you for your consideration, and I look forward to speaking with you soon.

Yours sincerely,

Roman Salvia