Software Support Specialist Resume Sample

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Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

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Software Support Specialist Resume Sample (Full Text Version)

Deinis Builis

Email address: hello@kickresume.com

Phone number: 555-555-5555

Profile

Detail-oriented and customer-focused Software Support Specialist with a demonstrated record of excellence in delivering top-tier support and assistance to clients. Proficient in managing user accounts, overseeing the recruitment and coordination of IT interns. Exceptional communicator with a keen eye for detail and superior time management skills. Certified Technical Support Professional with a professional demeanor and a remarkable ability to maintain composure in high-pressure environments.

Work experience

07/2017 - 07/2019, Software Support Specialist, HCL Technologies, Inc., Sydney, Australia

Provided technical support and assistance to clients, diagnosing and resolving hardware/software issues
Managed multiple user accounts, installed and maintained various programs and applications, and performed assigned clerical duties
Maintained documents and records, educated colleagues, and continuously improved existing applications to increase efficiency and reduce expenses, resulting in a 27% increase in efficiency within two years
Collaborated closely with software development teams, recruited and trained IT interns, and ensured adherence to policies and procedures
Recognized as Employee of the Month for consistently delivering outstanding performance.

Education

09/2013 - 05/2017, Computer Science & Information Systems, University of Sydney, Sydney, Australia

Achieved a GPA of 3.98, ranking in the top 10% of the program
Awarded the 2016 Academic Excellence Award
Participated in Engineering Society, Marketing Society, and Physics Society clubs and societies

09/2009 - 05/2013, Gymnasium, Riga Secondary School No. 13, Riga, Latvia

Achieved Distinction upon graduation with Grade 1 (equivalent to A/excellent) in all 4 subjects
Recognized as the 2013 Best Graduate Award recipient
Participated in extracurricular activities including Computer Club, Math Society, and Table Tennis Club.

Skills

Languages

Latvian

English

German

Computer Skills

Microsoft Office

Zendesk, HubSpot Service Hub

LiveAgent, Samanage

Teamwork Desk, SysAid

Interpersonal Skills

Ability to Work under Pressure

Communication Skills

Detail-oriented

Problem-solving

Teamwork

Time Management

Volunteering

09/2011 - 05/2013, Class Treasurer, Riga Secondary School No. 13, Riga, Latvia

Certificates

02/2019, Certified Technical Support Professional, Computer Training Institute

07/2015, Driving Licence

Hobbies

Exploring distant lands

Getting lost in a good book

Every kind of sport

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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