Desktop Administrator Resume Sample

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Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

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Desktop Administrator Resume Sample (Full Text Version)

Eduard Gut

Email address: hello@kickresume.com

Phone number: 555-555-5555

Profile

Dynamic and accomplished Desktop Administrator with a proven track record of achieving results. Armed with a Computer Science & Information Systems degree from a prestigious university, skilled in overseeing desktop systems, implementing hardware and software installations, and facilitating new employee onboarding. Recognized as the Employee of the Month, showcasing exceptional technological proficiency and unparalleled problem-solving abilities. Known for maintaining composure in high-pressure scenarios.

Work experience

07/2016 - 07/2019, Desktop Administrator, Wipro Limited, Dallas, TX, United States

Configured and maintained desktop systems, providing professional administrative and technical support to colleagues and end-users.
Maintained various network devices, assisted in managing multiple networks, and supported IT managers with assigned duties.
Trained and supervised new employees, resolved desktop application issues, and conducted regular backups.
Managed professional tools and equipment, continuously improving customer satisfaction.
Recognized as Employee of the Month for exceptional work, increasing customer satisfaction from 87% to 97% within one year.

Education

09/2012 - 05/2016, Computer Science & Information Systems, University of Wisconsin-Madison, Madison, WI, United States

Achieved a GPA of 3.94, ranking in the top 15% of the program.
Participated in clubs and societies including European Society, Riding Society, and Tennis Club.

09/2008 - 05/2012, High School, Lycee Prive Rodolphe Topffer, Geneva, Switzerland

Achieved top honors as a distinguished graduate with a Grade 1 (A/excellent equivalent) in all four subjects
Recognized as the recipient of the 2012 Best Graduate Award
Engaged in extracurricular activities including participation in the Business Club, Computer Club, and Math Society.

Skills

Languages

German

English

French

Computer Skills

Microsoft Office

Zoho Desk, Zendesk Suite

Agent.ai, Freshdesk

Apptivo, Bomgar

Interpersonal Skills

Ability to Work under Pressure

Communication Skills

Detail-oriented

Good Team Player

Problem-solving

Technological Expertise

Time Management

Volunteering

09/2011 - 05/2012, President, Lycee Prive Rodolphe Topffer Computer Club, Geneva, Switzerland

Certificates

02/2017, Microsoft Certified Desktop Support Technician, Microsoft Learning

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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