Customer Success Manager Resume Example

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Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

May 6, 2024

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Customer Success Manager Resume Example (Full Text Version)

Ulrik Hjorth

Address: Westzaanstraat 10, 1013 NG, Maastricht, Netherlands

Email address: ulrikhjort@gmail.com

Phone number: 0489 58 66 77

Profile

Experienced and results-oriented Customer Success Manager with a proven track record of effectively managing multiple accounts, driving sales and revenue growth, implementing client on-boarding procedures, and orchestrating successful professional events and meetups. Demonstrates a strong customer focus, exceptional communication abilities, adept problem-solving capabilities, and a proven aptitude for leading and motivating teams to achieve success.

Work experience

10/2017 - 02/2019, Customer Success Manager, Be-IT Resourcing, Inc., Maastricht, Netherlands

Collaborated with colleagues to develop, implement, and maintain a customer-first culture, managing over 50 existing accounts in the Maastricht area.
Organized meetups and events, providing support to clients and effectively resolving any issues using personal expertise.
Conducted market research to identify business trends, communicated updates to clients, and gathered customer feedback to pinpoint areas for improvement.
Achieved a 25% increase in sales in 2018 through the implementation of a new sales strategy and innovative email marketing campaign.
Recognized by executives and ranked as the #1 Manager within the company.

06/2016 - 09/2017, Customer Success Manager, Ascensos, Inc., Maastricht, Netherlands

Orchestrated client on-boarding procedures to exceed expectations and achieve desired outcomes.
Formulated customer training programs, facilitating webinars and workshops for new clientele.
Partnered with Marketing Department to strategize and execute innovative promotional initiatives to drive brand visibility.
Cultivated enduring positive customer relations through effective communication and professional rapport.
Recognized twice as Employee of the Month for consistently delivering exceptional performance.

Education

09/2015 - 05/2016, International Business Management, Maastricht University, Maastricht, Netherlands

Attained Master's degree in International Business Management
Engaged in activities with Business Club and Economics Society

09/2011 - 05/2015, International Business Administration, Erasmus University, Rotterdam, Netherlands

Earned Bachelor's degree in International Business Administration
Participated in Clubs and Societies including Economics Society, European Society, and Football Team.

09/2009 - 06/2011, IB Diploma Programme, Birkerod Gymnasium, Birkerod, Denmark

Achieved top honors by graduating with Distinction, earning Grade 1 (A/excellent equivalent) in all 6 subjects.

Skills

Languages

Danish

English

German

Computer Skills

Microsoft Office

Gainsight, ChurnZero

ClientSuccess, Totango

CustomerGauge

Interpersonal Skills

Customer Orientation

Communication Skills

Leadership Skills

Teamwork

Time Management

Volunteering

09/2013 - 05/2015, Class Representative, Erasmus University, Rotterdam, Netherlands

Certificates

08/2016, Cisco Customer Success Manager Specialist, Cisco Systems, Inc.

Hobbies

Exploring distant lands

Capturing moments

Football

Position Overview:

Customer Success Manager

Customer success managers are responsible for ensuring the success and satisfaction of customers. They work closely with customers to understand their needs and goals, and provide them with the necessary support and guidance to achieve those goals. Customer success managers are responsible for identifying opportunities for growth and expansion within their customer base, and for driving revenue growth by promoting additional products and services. They also collaborate with internal teams to ensure that customer feedback is incorporated into product development and improvement processes.

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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