Technical Support Specialist Resume Example

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Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

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Technical Support Specialist Resume Example (Full Text Version)

Lena Svensson

Address: Esplanadgatan 93, 282 00, Trelleborg, Sweden

Email address: lenaswensson@gmail.com

Phone number: 0451-4474674

Profile

A results-driven Technical Support Specialist with a strong focus on customer satisfaction and a proactive approach to managing IT inventory. Proficient in providing professional technical support to colleagues and clients, monitoring WAN and LAN connectivity, and creating comprehensive technical guides. Possesses advanced technological skills, exceptional communication abilities, and a proven track record of successful teamwork.

Work experience

06/2017 - 05/2019, Technical Support Specialist, Peak Scientific, Inc., Trelleborg, Sweden

Offered professional technical support to colleagues and clients on hardware and software issues, ensuring effective problem-solving.
Troubleshot devices, updated systems, and delivered exceptional customer service to guarantee high client satisfaction.
Managed IT inventory, monitored WAN and LAN connectivity, and maintained the company's website.
Generated detailed reports, created technical guides, and completed additional tasks as directed by supervisors.
Improved server, hardware, and software reliability by 15% over a two-year period.

Education

09/2013 - 05/2017, Computer Science, McMaster University, Hamilton, Canada

Achieved GPA of 3.98, ranking in the top 10% of the program
Participated in Engineering Society, Math Society, and Swimming Club

09/2009 - 05/2013, High School, Viktor Rydbergs Gymnasium Jarlaplan, Trelleborg, Sweden

Achieved Distinction upon graduation, earning Grade 1 - A/excellent equivalent in all four subjects.
Received the 2013 Best Graduate Award for outstanding academic achievement.

Skills

Languages

Swedish

English

French

Japanese

Computer Skills

Microsoft Office

Freshdesk, Samanage

Python, HTML

Zabbix, Server Density

Interpersonal Skills

Ability to Work under Pressure

Communication Skills

Multitasking

Problem-solving

Technological Expertise

Teamwork

Time Management

Volunteering

09/2011 - 05/2013, Social Media Manager, Viktor Rydbergs Gymnasium Jarlaplan, Trelleborg, Sweden

Certificates

07/2016, Driving Licence, Driving School

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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