JEA Senior Incident Manager Resume Sample

Hired by: JEA

Learn to write your resume with this JEA Senior Incident Manager resume sample. This particular resume helped a real person land a job at JEA. That person gave us permission to share their resume with everybody. Use this resume example at no cost or revise it in our HR-approved resume creator.

Rewrite Sample with AI

Reviewed by Tomáš Ondrejka

Co-Founder and CMO

Created with

Previous sample

Hoist Group Service Assurance Manager Resume Sample

JEA Senior Incident Manager Resume Sample

Created with

Next sample

Previous sample

Next sample

This resume sample was contributed by a real person who got hired with Kickresume’s help. Create your resume now or edit this resume example.

Was this sample helpful? Rate it!

Average: 4.8 (44 votes)

JEA Senior Incident Manager Resume Sample (Full Text Version)

Pierre Hauser

Address: Marco Island, 99999, Florida

Email address: hello@kickresume.com

Phone number: 999-999-9999

Work experience

06/2016 - Present, Auto Broker, Hauser Autohaus, Fleming Island, Florida

2007 - 05/2016, Data Analyst - Assistant Vice President, Merrill Lynch, Jacksonville, Florida

· Reported predetermined KPI’s on many monthly reports to Senior Leadership Team

· Metrics provider for key stakeholders on the Premium/Standard Service Desk and various BAC lines of business

· Produced metrics and reporting analysis in a MS Excel and MS PowerPoint dashboard format for BAC and Legacy Merrill LOB’s

· Member of UAT testing team for MicroStrategy to ensure data quality and data availability for all users after scheduled/unscheduled updates and/or platform changes

· Provided service, quality feedback and data analysis for ad-hoc reporting and LOBs with the use of MS Excel VLOOKUP’s and pivot tables in a report cards format

· Provided custom MicroStrategy subscriptions to the Premium/Standard Service Desk and various BAC LOB’s

· Chaired and co-chaired project management teams with team members and LOB’s to document reporting needs and any needed training on the MicroStrategy platform

· Searched for ways to streamline standard reports via automation with VBA macro use, subscription based reports and leveraged offshore teammates that decreased delivery times for all reporting frequencies

· Created standard production reports with pre-set attributes within MicroStrategy that was used for daily, weekly and monthly reports

· Warehoused extracted data in a SQL database that was utilized by the Premium/Standard Service Desk Management Team to create personal reports

2004 - 2007, EUC Branch Office Services (Warroom) - Assistant Vice President, Merrill Lynch, New York, New York

• Provided 2nd and 3rd levels of support for 25,000+ workstations across 650 branches throughout the United States

• Monitored Application servers via Sitewatch monitoring tools escalating and rebooting servers when necessary

• Support Multiple domain accounts via Microsoft Active Directory

• Maintained and supported Branch servers for 650 branches

03/2001 - 2004, Manager of the Technology Service Group - Assistant Vice President, Merrill Lynch, New York, New York

• Supervised a staff of fifteen service technicians

• Managed personnel skill sets via the use of Lucent CenterView tool that resulted in 98% call waiting reduction

• Optimization plan implemented that reduce overtime costs by 90% and maintained operational efficiency among all shifts

• Maintained staffing schedule that produced 98% schedule adherence

• Re-developed and produced monthly service awards

Skills

Specialties

Microsoft Office Suite

Adobe Creative Suite

Advanced Microsoft Excel

VBA macros

Excel Pivot Tables

Visio

SharePoint

OneNote

PowerPoint

MS SQL Queries

Python

IBM Cognos

Microsoft Windows 9x-7

BMC Remedy

IBM Maximo Asset Mngmt

Micro Strategy

JMP

Microsoft Active Directory

Education

08/1998, Diploma in Data Center Support, THE CHUBB INSTITUTE, Parsippany, New Jersey

1989, Earned credits toward a degree in Mechanical Engineering, VIRGINIA UNION UNIVERSITY, Richmond, Virginia

Certifications

09/2011, ITIL v3 Foundation

Edit this sample using our resume builder.

Edit Sample

Let your resume write itself — with AI.

Kickresume’s AI Resume Writer can generate a great first draft of your resume in seconds. Simply enter your job title and let artificial intelligence help you get started.

Create Resume With AI