IT Support Specialist Resume Sample

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Written by Milan Šaržík, CPRW

Certified Professional Résumé Writer

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IT Support Specialist Resume Sample (Full Text Version)

Michael Fynn

Address: 888, 999 99, Toronto, Canada

Nationality: Canadian

Date of birth: 1999-19-09

Email address: hello@kickresume.com

Phone number: +999 999 999

Web: www.kickresume.com

Work experience

04/2017 - present, Programmer, Angoss, Toronto, Canada

Installed and configured computer hardware, operating systems, and applications.
Monitored and maintained computer systems and networks.
Provided support to staff or clients through face-to-face interactions or over the phone to set up systems or resolve issues.
Troubleshooted system and network problems, diagnosed and solved hardware or software faults.
Provided support, including procedural documentation and relevant reports.
Followed diagrams and written instructions to repair faults or set up systems.
Supported the roll-out of new applications.
Set up new users' accounts and profiles, and addressed password issues.
Responded within agreed time limits to call-outs.
Worked continuously on tasks until completion or referral to third parties, if appropriate.
Prioritized and managed multiple open cases simultaneously.
Established good working relationships with customers and professionals, such as software developers.
Tested and evaluated new technology.
Conducted electrical safety checks on computer equipment.

Skills

Computer Skills

Online research browsing

Word, PowerPoint, Excel

Access, Outlook

Languages Skills

English

Arabic

French

Interpersonal skills

Customer Acquisition

New Business Generation

Public Speaking

Complaint Handling

Sales Reports

Flexibility

Good team player

Education

07/2013 - 10/2016, • Bachelor of Computer Science, Swinburne University of Technology, Melbourne, Australia

Hobbies

Travelling

Capturing moments

Art & craft

Video games

Winter sports

Graphs

Time management - 84%

IT skills - 85%

Creativity - 81%

Perfectionist - 84%

Responsibility - 96%

Milan Šaržík, CPRW

Certified Professional Résumé Writer

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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