The ultimate guide to writing a great call center operator cover letter
Call center operators are responsible for handling the inbound and outbound calls at a company, providing excellent customer service to all callers. To earn a position as a call center operator, you will need a cover letter that captures your best customer service skills and your professional dedication.
In this guide, we will teach you all about the essential elements of a strong call center operator cover letter. Keep reading to learn about:
- How to properly format your cover letter header & headline
- Why your cover letter needs a personalized greeting
- How to write your call center operator cover letter introduction
- Ways to highlight your professional value as a call center operator
- What to say in your cover letter closing statement
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1. How to properly format your cover letter header & headline
The first key components of any effective call center operator cover letter are a well-formatted header and headline.
Your cover letter header refers to the block of text – commonly found in the top left corner of the document – that includes all the identifying information about you (the applicant) and the company you are applying to.
As for the cover letter headline, this is a brief title statement that helps to preview the most important information in the letter and initially hooks the employer’s attention.
Below, we have provided more in-depth explanations and examples of each of these elements:
Formatting the header
A cover letter header is not bound by a strict set of formatting rules – however, there are a few key components it should contain. Your header should always have between 3 to 4 lines of text that include:
- The name of the company you are applying to (& the department, when applicable)
- Your name and professional title
- Your professional contact information (phone number, email address, LinkedIn, etc.)
Here is an example of a well-formatted header on a call center operator cover letter
To: Delta Airlines, Call Center Department
From: Jack Smith, Call Center Operator
(123) 456-7890 | jacksmith@email.com | linkedin.com/in/jack-smith
Writing the headline
When writing the headline of your call center operator cover letter, you should always use a keyword related to the position, an eye-catching number or trigger word, a powerful adjective or verb, and a promise.
Here is an example of a well-written call center operator headline and a brief breakdown of its essential components
3 Customer Service Skills that Make Me the Perfect Call Center Operator for Your Company
Trigger Word/Number: 3 Skills
Keyword: Customer Service, Call Center Operator
Adjective/Verb: Perfect
Promise: For Your Company – the addition of this detail at the end of your headline shows the employer you intend to relate your skills directly to their company’s needs.
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2. How to write a personalized greeting for your call center operator cover letter
The greeting of your cover letter is where you address who the letter should be sent to.
Using a personalized greeting that addresses a specific person or department’s name is crucial, as it shows employers you have excellent attention to detail and have thoroughly researched their company.
If you cannot pinpoint who exactly will review your cover letter, then you may opt for one of the following alternatives:
To the [Company Name] Team
Or
To the [Company Name] Hiring Manager
3. How to craft a compelling call center operator cover letter introduction
The headline and greeting of your cover letter work together to initially grab an employer’s attention. To keep them interested, you need a compelling introduction that includes:
- A brief overview of your professional history and goals
- A statement on why you are enthusiastic about applying to this company
- A mutual acquaintance (when possible)
Here is an example of how to write a call center operator cover letter introduction
To the [Company Name] Hiring Manager,
I am an experienced Call Center Operator with more than 6 years working for a major cellphone provider. My former employer, Jane Doe, is a professional associate of your CEO and recommended I apply for this position as it offers me a greater opportunity to demonstrate my leadership abilities and to achieve professional growth.
4. How to highlight your professional value as a call center operator
Following your introduction are the body paragraphs of your cover letter. Ideally, you should include between 2 to 4 body paragraphs that offer in-depth answers to these key questions:
- What excites you about working at this company?
- What do you hope to learn from working at this company?
- What accomplishments or qualifications make you stand out as an applicant?
- What key skills do you possess that are relevant to the position?
Accomplishments are especially important to emphasize within your cover letter, as they give employers real-life examples of what you are capable of and what you can accomplish at their company.
Here is an example of how to describe an accomplishment in a call center operator cover letter
As the Call Center Operator for [Former Employer], I provided efficient service that resulted in a 3-year average 95% customer satisfaction rating in the annual customer survey. Additionally, I completed problem-solving calls at a 15% faster rate than my call center counterparts.
5. How to craft an impressive closing statement for your call center operator cover letter
To conclude your cover letter, you will need a powerful and memorable closing statement that includes:
- An enthusiastic sentence saying you are looking forward to hearing from them
- An additional sentence stating you will follow up, including how you will contact them or how they can contact you
- A formal sign-off
Here is an example of an effective closing statement from a call center operator cover letter
I am eager to speak with you directly about this position and how I can apply my skills to benefit your company. You may reach me to schedule a meeting during normal business hours Monday through Friday at (123) 456-7890. I greatly look forward to hearing from you and will reach back out within a week’s time if I have not yet heard back.
Many Thanks,
[Applicant Name]
Follow this cover letter outline for maximum success.
