Service Support at Entertainment Business CV Example

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Service Support at Entertainment Business CV Example (Full Text Version)

Alejandro Aguilar

Address: Charlotte Avenue, 99999, San Gabriel
10Date of birth: 1999-19-09
Email address: hello@kickresume.com
Phone number: 999-999-999
Web: https://www.instagram.com/kickresume/

Profile

I am capable and highly effective at anticipating and accommodating customer needs. I speak Spanish and English.  Friendly, punctual and enthusiastic team player. Customer-service oriented individual with excellent interpersonal and communication skills. Food and beverage expert. Focused and successful at multi-tasking and delivering prompt and friendly service to all customers. I always strive to maintain a positive attitude and a great sense of humor during peak hours. I have done fine dining and catering professional versed in guest services food and beverage operations. Experienced in large-scale events, as well as intimate gourmet dining and afternoon tea services. I am friendly, professional, punctual and an enthusiastic team player and look forward to joining you at your fine establishment.

Work experience

01/2016 - present, Driver, Uber, Los Angeles
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Transported high-value clients with professionalism and discretion.
05/2014 - 03/2017, Service support, Dave & Busters, Arcadia, CA
  • Set dining tables according to type of event and service standards.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Quickly recorded transactions in MICROS system to deliver prompt service.
  • Trained new employees with a full hands in full hands out motto.
01/2013 - 04/2014, Server, Steak n' Shake, Plano , TX
  • Consistently provided professional, friendly, and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Displayed enthusiasm and knowledge about the restaurants menu and products.
03/2012 - 04/2014, Server, Mi Cocina, Plano, TX
  • Maintained high standards of cleanliness and sanitation.
  • Maintained a clean dining room, lobby and service areas at all times.
  • Routinely carried large loads of dishes to the kitchen for cleaning.
  • Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
  • Trained new employees to meet and excel at company standards.

Education

04/2012 - present, Bio-Medical Engineering, DeVry Univerisity, Burbank, CA

Achievements

  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
  • Deemed knowledgeable enough to train new hires.

Volunteering

03/2017 - present, Sorter, God Provides Food Bank, El Monte, CA
  • Prepared food bags and maintained orderliness of the food bank area.
  • Assisted other food bank personnel with maintenance and cleanliness of the warehouse.
  • Organized and sorting of incoming donations.
  • Stocked shelves, racks, cases, bins and tables with donated goods.
  • Responsible for making sure all food was within expiration date.

Languages

English - 100%
Spanish - 100%
Latin - 36%

Hobbies

Exploring distant lands
Getting lost in a good book
Capturing moments
Feeling the music
Getting my geek on
Just kicking back
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