Access Management Administrator at Charles Schwab Resume Sample

  • Zamestnaný/á vo firme
  • Charles Schwab
Viac ako 1 milión uchádzačov o prácu
Informácie Pozeráš sa na životopis nášho zákazníka, ktorý si vďaka Kickresume našiel novú prácu.

Access Management Administrator at Charles Schwab Resume Sample (Textová verzia)

Richard Wall

Email address: hello@kickresume.com
Phone number: 555-555-5555

Profile

Results-driven system administrator, seeking to use proven scripting and problem solving skills to help streamline processes for better productivity.

Work experience

11/2018 - present, ICC Monitoring Analyst, CVS Health, Scottsdale, AZ

·  Provide 24 hour, 7 day-a-week front line monitoring of Applications and Infrastructure supporting the CVS Health partner, client and customer base. 

·  Provide application and system monitoring by shift

·  Respond to warning/error messages via tool or user

·  Perform periodic system health checks

·  Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems processes and review of system and application logs

·  Systems monitoring and capacity planning

·  Provide technical support for hardware and software of in-office and remote employees

01/2014 - 11/2018, Associate Infrastructure Admin – IT Operations, American Airlines, Tempe, AZ

Worked on a team of 20 to provide 24-7 support of enterprise server environments

  • Perform regularly scheduled patching on all windows servers with the use of Shavlik
  • Help application teams schedule a 4 week cycle for their stage/dev/test/production environment servers
  • Perform scheduled windows patching of servers with SCCM
  • First level support for primary/secondary data centers, as well as virtual environment
  • Diagnose issues proactively as alarms arise through monitoring tools
  • Accept escalation of technical issues from supporting teams
  • Complete tickets submitted by help desk in the order they are received through Cherwell
  • Grant application access through security groups
  • First level support for Windows Active Directory/group policy issues
  • Assess areas for possible automation when necessary
  • Coordinate with offsite techs to support physical hardware in airports all over the world
  • Assist on bridge calls for technical issues that are impacting the airline
  • Monitor network topology for all airports and offsite offices for the enterprise
  • Do daily walks of the data center to locate any failing hardware
02/2012 - 01/2014, Internal Help Desk Support, American Airlines, Tempe, AZ

Support internal employees as they called into our 24-7 call center

  • Take incoming calls from end users for various application issues
  • Escalate any widespread issues to next level support
  • Create documentation to teach help desk employees troubleshooting steps
  • Train/monitor new hires during their probational period
  • Assist in paging teams to join bridge calls when issues are escalated
03/2010 - 02/2012, Technical Analysis Desktop Support, Dell, Gilbert, AZ

Onsite desktop support for Mercy Gilbert Medical Center

  • Take incoming calls from end users for various application/desktop issues
  • Work tickets that end users submit through the help desk
  • Work with medical staff to resolve hardware issues
  • 24-7 On Call support for 1 week every 2 month rotation
  • Support of printers, scanners, desktops, and other computerized medical equipment

Skills

Scripting
Powershell
HTML
CSS
Python
C
Monitoring Tools
HPSIM
New Relic Synthetics
Moogsoft
CA Spectrum
Splunk
Dynatrace
Operating Systems
Windows
Mac OS
Linux

Podobné pracovné pozície

Manažéri riadenia rizík Vedúci Strategickí manažéri Osobní asistenti Produktoví manažéri Manažéri správy budovy Recepční Projektoví manažéri Administratívni zamestnanci


Súvisiace vzory životopisov pre Manažment


Súvisiace vzory motivačných listov pre Administrácia

Chceš ísť na istotu?

Pridaj sa k viac ako 1,2 miliónu uchádzačov a vytvor si profesionálny životopis, ktorý ti pomôže uspieť.

Registrovať sa