Customer Success Manager at SugarCRM



+500 employees
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Job detail

80K - 140K USD per year
Mid, Senior
United Kingdom

 We are looking for an experienced Renewals and Customer Success Manager to join our fast-paced and growing sales team.  Your focus each day will be to handle a high volume of inbound/outbound calls and emails, identify up-sell opportunities, and secure on-time renewals.  Your successful background in telesales / sales and customer service will come into play here.  We’re looking for an energetic, self-starter who can handle a high volume of calls and transactions, all while identifying and turning underlying customer needs into SugarCRM expansion opportunities in your assigned territory. 


  • Contact SugarCRM’s customers and partners to maintain, renew, and grow existing accounts
  • Accurately forecast and close renewal business
  • Provide post-sales account management to ensure successful adoption and usage
  • Work closely with the Customer Support team to ensure customer satisfaction
  • Drive and close add-on product sales to existing customers
  • Perform New Customer Orientation demonstrations via Web-based meetings


  • 5+ years of renewals and outbound telesales experience preferred
  • Experience selling software or services over the phone
  • Proven experience in managing a territory and sales pipeline
  • Track record of consistently exceeding quarterly/yearly sales quotas
  • Excellent verbal and written communication skills
  • Strong time management skills, organizational skills, and attention to detail
  • Self-starter and ability to work in a rapidly changing environment
  • Ability to understand CRM technology and successfully communicate it to our customers
  • BS/BA degree - preferred
  • Fluency in English and French and/or German

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.


Benefits and Perks:

Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:


- UK Pension Scheme

- Private medical and dental insurance

- Health &Wellness Reimbursement Program

- Unpaid sabbatical leave

- Educational Resources - Career & Personal Development Program

- Various discount programs (i.e. travel, virtual exercises classes, etc.)

- We are a merit-based company with many opportunities to learn, excel and grow your career!

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