HR Administrator at Patients Know Best

Patients Know Best

Patients Know Best

50 - 199 employees
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Job detail

Human Resources
25K - 35K USD per year
Junior, Mid
United Kingdom

This is an exciting time for Patients Know Best. We’re changing the future of healthcare and helping people improve the way they manage their health. Patients Know Best customers cover 30% of the UK population and of those, 2.8 million are registered patients. Patients Know Best was the first PHR to be integrated into the NHS App and 13 of England’s 42 regions use PKB in the NHS App.

What makes us a different employer?

  • Everyone who works at PKB is here to make a positive impact in the world
  • we are a fully distributed team, everyone is working remotely and we’ve always worked this way.
  • We are committed to creating a greener world
  • And we are proud to hold B-Corp Social Enterprise Status and for winning the Best for the World in the governance category for 2022.

If you haven't already, find out more about PKB – our service makes life better for millions of patients, healthcare professionals and carers.

Diversity drives Innovation - we look forward to receiving your application whatever your background. Come and join us on our inspiring journey!

Please include a cover letter - we want to know what it is about the company and role that appeals to you!

We also want to know how you think the skills on your CV match or relate to our job description.

Due to the number of applications candidates that don't include a cover letter may not progress to the next stage.

We are looking for a talented UK based Administrator to join the team. The successful candidate will work within the Finance & People Team. The role is based from home and will require minimal travel. As a PKB Administrator you'll have a wide variety of responsibilities across Finance and People - additionally, the role incorporates some IT & Legal administration, as well as occasionally assisting other departments with projects.

The successful individual will have responsibility for:

  • Updating staff details online (maintaining the HRIS software and keeping all staff details, workflows and integrations running smoothly)
  • Onboarding and offboarding
  • Checking & authorising staff expenses for payment - expenses are received & stored electronically as PKB is both fully remote and a paperless environment
  • Assisting with updating and drafting HR policies & processes in the online staff handbook
  • Directing staff to existing policies and processes and/or answer queries via Slack from staff on a variety of areas for example; time off, company meetings or troubleshooting software
  • Having a working knowledge of the software that is used by everyone across the company on a day to day basis and be able to help with basic issues for staff (Confluence, HiBob HRIS, 1Password, Xero, Google workspace). [The role does not require knowledge of software specific to other departments]
  • Sending legal documents electronically as required eg new staff contracts or new customer contracts
  • Organising and retrieving and resending equipment to other remote workers & assisting with maintaining the Fixed Asset Register
  • Booking occasional staff meetings and/or assisting with company events and liaising with contracted company event organisers
  • Preparing presentations and reports, researching and gathering data across departments such as collecting data for analysis of carbon footprint or B Corp certification
  • Assisting in the preparation and delivery of employee surveys and reviews
  • Processing feedback and offering own ideas
  • Undertaking other reasonable duties to support the Finance & People Department within Patients Know Best


We are looking for someone who:

  • has the aptitude to work unsupervised and remotely in a distributed team
  • has initiative, flexibility and is confident to take on new tasks and responsibilities with minimum supervision
  • has used a cloud based HRIS
  • is comfortable with Google Workspace including Google Drive, Google Docs, Google Sheets, Google Meet and Gmail
  • has good spreadsheet (Excel) knowledge with an understanding of basic formulas
  • has attention to detail
  • has superior organisational skills
  • can demonstrate proven trustworthiness in other roles
  • has excellent written and verbal communication skills
  • has the ability to problem solve and to see the bigger picture as well as the detail
  • has superior IT skills, able to quickly learn a multitude of software & able to work on both Apple and Windows operating systems
  • is personable and conscientious

It would be ideal if you had:

  • Experience of a software or healthcare company
  • Remote working experience
  • Experience of messaging software such as Teams or Slack
  • Touch keyboarding would be a distinct advantage
  • Interest in a varied job role and enjoyment in new challenges


  • Outstandingly supportive and helpful environment
  • Competitive salary (range £25,000 - £35,000 depending on experience)
  • Flexible working (and of course flexible work environment as we are fully remote) #LI-Remote
  • Applications for part time will be considered
  • Opportunity to really make a difference – your work will make life better for millions of patients
  • Space to grow and shape your career path
  • 25 days holiday FTE plus bank holidays
  • Mobile phone allowance


We aim to respond within 7 days of closing date to all applicants.

Thank you for your interest in Patients Know Best!

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