IT Service Technician at Rigby AG

Tasks and responsibilities:

• Providing L2/L3 support for laboratory devices and applications/software associated with the devices
• Resolution of incidents end-to-end in terms of devices, network, connectivity, licenses, data flow
• Installation: coordination with the provider, interaction with the network team, configuration of the device with the different applications
• Periodic checks and maintenance of computers and connected instruments, creating and following maintenance schedules, updates.

Must-have criteria:

• At least 2 years of L2 support experience, preferably in laboratory/pharma/biotech environment
• ITIL knowledge(Incident/Change/Knowledge/Problem Management)
• Application of OS images on laptops/computers

Nice-to-have criteria:

• Knowledge of pharmaceutical specific rules
• Experience working and supporting in pharma environment

Language requirements:

• German (C1+)
• English (C1+)