IT Service Technician at Rigby AG

Rigby AG

Rigby AG

10 - 49 employees
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Job detail

75K - 120K USD per year
Mid, Senior

Tasks and responsibilities:

  • Providing L2/L3 support for laboratory devices and applications/software associated with the devices
  • Resolution of incidents end-to-end in terms of devices, network, connectivity, licenses, data flow
  • Installation: coordination with the provider, interaction with the network team, configuration of the device with the different applications
  • Periodic checks and maintenance of computers and connected instruments, creating and following maintenance schedules, updates.

Must-have criteria:

  • At least 2 years of L2 support experience, preferably in laboratory/pharma/biotech environment
  • ITIL knowledge(Incident/Change/Knowledge/Problem Management)
  • Application of OS images on laptops/computers

Nice-to-have criteria:

  • Knowledge of pharmaceutical specific rules
  • Experience working and supporting in pharma environment

Language requirements:

  • German (C1+)
  • English (C1+)

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