Business Analyst at SugarCRM



+500 employees
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Job detail

Business / Sales
50K - 105K USD per year
United States

From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work. 


Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth – check out our recent ‘Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. What’s more, we are a Remote 1st organization, which means we empower everyone to do their best work from home, on the road, or anywhere in between.


If you're ready to grow your career and help organizations grow better and faster, you've come to the right place. Find out more about our SugarCRM careers and how you can become a part of our journey. 


  • Lead CRM functional discussions with customers and leverage your knowledge of CRM best practices to define and prioritize business requirements
  • Work with the project team to translate requirements into project deliverables
  • Coordinate project activities and manage customer and Sugar resources for project deliverables
  • Perform as the product owner during scrum meetings
  • Actively work with customers and the project team to resolve issues
  • Engage during pre-Sales to credential Sugar and Services capabilities
  • Develop a good understanding of SugarCRM product capabilities and best practices. Become Sugar certified

Preferred Qualifications

  • Strong understanding of enterprise software and enterprise software implementation/projects. CRM or ERP - experience working with Sugar products is a Big Plus
  • Excellent communicator (written and verbal) with ability to maintain open communication with all levels of the organization and exposure to working with global and offshore teams.  Comfortable leading discussions
  • Experience implementing cloud/SaaS software solutions
  • Experience facilitating requirements sessions with business users, IT and senior management
  • Strong experience with business process definition and design
  • Experience estimating work effort, managing projects (timeline, resources and financials) and end user training
  • History of successful project completion (on time, on budget) for projects where you have worked on the requirements
  • Project management cert. (e.g. PMP) desired but not essential

Minimum Qualifications

  • 5+ years of experience in a software professional services organization or consulting firm (Accenture, Deloitte, E&Y, etc.) with Business Analysis responsibility
  • BA/BS degree, MS/MBA preferred
  • Understanding of implementation methodology and practices – Agile, SCRUM, etc
  • Experience creating detailed project documents – project plan, functional design, use cases, test plans, etc.
  • Experience facilitating requirements sessions with business users, IT and senior management

$0 - $105,000 a year

Expected salary range, depending on experience.

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.


Benefits and Perks:

Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:


·       Excellent healthcare package for you and your family

·       Savings and Investment – 401(k) match

·       Unlimited Paid Time Off

·       Paid Parental Leave

·       Health and Wellness Reimbursement Program

·       Travel Discounts

·       Educational Resources - Career & Personal Development Program

·       We are a merit-based company - many opportunities to learn, excel and grow your career!

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit

If you require a reasonable accommodation to search for a job opening or submit an application, please email with your request and contact information.

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