Junior Desktop Support Engineer at Ebury

Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.

The Department

The Service Desk department is responsible for supporting and maintaining the company’s IT systems and for providing efficient desktop support to all business users. The department is responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision extended within the business.

The Position

The post holder will provide effective IT assistance across all aspects of the business and will provide backup and support to the Service Desk team as required. The post holder is responsible for supporting and maintaining the Network Infrastructure and Desktop operating systems, plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects, activities and cloud based infrastructure.

Duties/Areas of Responsibility

The position will involve the following areas of responsibility;

• Diagnose and resolve technical issues on Windows, Chrome, Mac & Linux devices
• Provide local and remote desktop support to 1400+ users in 32 Global offices
• Assisting with the on/offboarding process in accordance with HR requirements and procedures
• Setting up and configuring new laptops and desktops and arranging shipments where required
• Provide IT-based training to internal end users
• Completing internal user moves
• Creating purchase requisitions for IT hardware/software and maintaining Asset inventory
• Undertake small to medium-sized IT projects as instructed
• Diagnose and resolve technical issues on Windows PC’s, Mac’s & Chrome OS devices

Other

• Prepare and maintain documentation where appropriate
• Ensure that a high level of customer service and support is provided to all internal and external customers at all times
• Out of hours work may be required on an ad hoc basis or as needed
• Travel to other office may be required on an ad hoc basis

Personal attributes

• Ability to work under pressure is a must - Ebury is a fast-paced and quickly changing environment
• Able to work on own and use initiative
• Able to learn and pick up new skills quickly

Required experience

• Good level of understanding of the Windows OS
• Good level of understanding of networking and cloud technologies
• Knowledge of Google’s Workspace suite of applications and products
• VoIP technologies
• MS Office suite of products
• Fluent in English

Desirable experience

• Experience working with and supporting Google Workspace
• Mac OS X and Chrome OS
• Experience setting up small to medium office networks

Due to our remote-first organisation and our remote-focused onboarding system, you will feel a crucial part of the team since day 1. Curious about what working remotely is like at Ebury? Take a look here and see what our remotes say about us!

If there’s something that you can do in our Tech team, it is growing professionally: thanks to our career path and our collaborative and cross-working teams, every day is a new adventure.